Cascade River Gear 604 East 45th Street, Garden City, ID 83714

"I contacted cascade river gear to get a quote on a aire super puma. Cascade replied on 03/21/22, "here is a quote on a Super Puma. We are still waiting for our Super Pumas to be delivered. One in blue should arrive any day now then the other two are closer to 5/1/22. They will sell fast so let me know if want to throw a deposit down on one. Cheers! I wanted the blue puma so I put a deposit down of 1/3 the price quoted as directed. I was excited about getting the boat because we boat all year in western North Carolina and spring is one of the best times for river running. On 6/17/22, close to three months later I received a voice-mail from cascade that my Super puma was in and if I paid the the balance plus shipping they could ship it right away. As soon as I got the message I called and gave them my credit card number for what I thought was the balance of what I was quoted when I paid my deposit. When I received a message for the amount charged to credit card it was close to $600 dollars more than the balance I was quoted when I paid my deposit. I contacted cascade and was told that they would not give me the Super Puma for the price quoted even thoughI had put a deposit down. I requested my money back on principle and have not received it yet. Please beware of deception by cascade river gear. I have had great service from Northwest river supply, Backcountry, Rocky Mountain Rafts and outdoorplay. I suggest using them instead of cascade river gear. Hope to see you on the river!"

"Had a return/ warranty issue. They resolved my issue quickly and put me back on the water as fast as they could. Not only was the initial purchase from them spectacular but the follow up customer service was all that better. Will definitely be doing business with these folks in the future."

"Really bad experience with this company. I paid for an order and they never ship it to me. Never got reach out with an explanation or anything. When I called after several attempts and a few employees saying they where going to call me back and never did. The third day I finally was able to talk with a supervisor who told me me order was cancelled Well yeah that was obvious! My item was sold out and they can’t send it to me now. Just a waste of time dealing with this kind of companies that don’t have neither serious business relationship with their clients nor good customer service. If you want to take the risk and go trough a hazle go a head and give it a try. Other ways it is plenty of companies out there. Save yourself a headache."

"When my wife and I decided it was time to go big and order a completely new raft and related outfitting we turned to Cascade River Gear to make it happen. Angela, Max, and Cascade River Gear crew have been great to work with. It takes some time to get everything dialed when making a purchase this big, and they were a big help along the way. Had a couple of shipping mix-ups, but CRG hopped right on it and bent over backwards to get me what I needed as fast as possible., even with all the supply chain issues during COVID-19. Will be patronizing Cascade River Gear for many years to come."

"Just wanted to say thanks to Patrick, Cameron and Max for always being patient and friendly when I’m asking questions and ordering they truly know their stuff, and if not, they’ll find out and get back to you! Whether I’m calling in an order or down in Idaho they are so very helpful and pro. Thanks again guys"