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First Service Group Real Estate & Property Management
12561 West Goldcrest Street, Star, Idaho, United States
About the First Service Group Real Estate & Property Management
First Service Group Real Estate & Property Management is a leading real estate agency located at 12561 West Goldcrest Street in Star, Idaho, United States. With a team of experienced professionals, they offer a wide range of services including property management, buying and selling of residential and commercial properties, and investment opportunities. Whether you are looking to rent out your property, find your dream home, or grow your real estate portfolio, First Service Group is dedicated to providing top-notch service and expertise to help you achieve your goals. Trust them to handle all of your real estate needs with professionalism and integrity.
Photos of First Service Group Real Estate & Property Management
12561 W Goldcrest St, Star, ID 83669, United States
Opening hours of First Service Group Real Estate & Property Management
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of First Service Group Real Estate & Property Management
"Been renting with them for years! Great people and property managers!"
"I have several complaints towards this property management company during my time as a tenant, with the biggest issues being: they simply didn’t handle maintenance requests; how they handled other tenants complaints which affected me directly; not having the unit move-in ready (also including the quality of construction, appliances, etc); not receiving any money back from the double deposit plus pet deposit I paid (totaling $2,200). My issues are outlined as follows: 1. I received a call from management about 5 days before I was supposed to move in notifying me that my unit was not going to be ready for me to move into. They were going to give me another unit (of a different floor plan) but were not going to offer to make the cost the same. When I got there, it was not communicated to me that in fact I would have the unit with the original floor plan I had signed for. There was a complete lack of professionalism and communication. 2. I chose the rental remotely without seeing it first and was not notified at all about the extent to which the townhouse community was still mainly under construction. I was under the impression that the amenities would be ready,and it felt misleading to not be told the state of development the townhouse community was under (and would remain under for so long). 3. When I moved in, the unit was nowhere near move-in ready. There was still cement backing tape in the showers, tape on the ceiling/walls, no caulk in the bathrooms between the bathroom and floor, no blinds or dryer/washer for the first month. There were several things that were the result of poor or rushed construction. 4. I didn’t have hot enough water the whole time I lived there; it was probably at about 60% of the temperature it should’ve been. I submitted multiple maintenance requests in regard to this issue, and this was never handled. One time I was told to contact the contractors themselves, which I did, but they also did not do anything to resolve this issue. Tenants deserve hot water as a bare minimum; even if the property management company is not legally permitted to adjust the temperature of the hot water tank (like they told me), there was still an underlying issue that was never addressed. When I reported an issue with the washing machine, I was told to contact the manufacturer. In general, there was a complete lack of responsiveness when I submitted maintenance requests. 5. They are supposedly a pet-friendly townhouse community, but I received both verbal and written lease violations due to my dog barking. The stress of this pressure from them to either: a) get her a bark collar for her or b) put her in doggy day care, is one of the factors that led to me ultimately rehoming her after only living there for a month. 6. Management received calls from my neighbor complaining constantly about my son who is special needs. Management then called me to tell me this, rather then simply shutting down the neighbor’s complaints. It is inappropriate that I received this call in the first place. I struggle to know what the purpose of this call was; it was as if there was an implication that I needed to somehow change his behaviors which are intrinsic to his autism, so they didn’t have to deal with the neighbor’s complaints any further. This certainly should've been handled differently with the other tenant who was complaining about this. 7. I paid a $2200 deposit and did not receive any of this back. They claimed they needed to replace all of the carpets in the unit due to pet damage, when I only had my dog there for 1 month."
"UPDATE(after I wasn't so angry): As I mentioned in my previous review I still find their practice of forcing tenants to use their realtors to purchase a home distasteful, but in general, First Service has not been bad to us but I believe this is because we have been good tenants. We have had our issues over the 5 years we have been here, like our dishwasher breaking, our AC unit not working properly every year, and because of the AC unit not working correctly it causing a leak in the ceiling of our kitchen. First Service has gotten these issues resolved, in a relatively timely manner. Our dishwasher took a few weeks to arrive so that was a bummer and the AC had to be recharged every year after we went through the propery managment rigamarole to convince them it wasn't working properly it was finally replaced this year. We also had a C.O. scare a few months after moving in on a Saturday night. We called the emergency number to let them know what was going on and didn't hear back until Monday (why even have an emergency number if it won't be answered until business hours?) They did have someone come out the following Monday or Tuesday to install floor C.O. detectors around the laundry room where the C.O. was being filter back into the house. Overall, I feel like we have been low maintenance, good tenants (always paid our bills on time, no complaints from neighbors, take care of the property, etc) and therefore had very little interaction with the property management company. If you also fit this description you will probably be fine with this company, if you don't fit that description or try and request compassion from this company you will find none. Would I rent from this company again, probably, but only because I have experienced much worse than what First Service provides. We have been excellent tenants with Frist Service for over 5 years and there is absolutely nothing they can do to let us out of our lease early because we are buying a house. The ONLY option is to put more money into their pockets by using them as a real estate agent to find a house. Completely shady business practice if you ask us. Very disappointed in how they choose to run their business."
"The worst experience I have ever had dealing with a rental property management group. Trevor was horrible to say the least. I was the first to apply for a property and was above all the rental qualifications with an excellent rental history. I call to be told it should only take 24-48 hrs to process my application, almost a week later no response so I call and get Trevor's voice mail, it says "if I don't call back in 15 minutes call this number..." two days later still no call. I call again and he says I know you have been trying to get a hold of me but... proceeds to tell me they don't go just by who's qualified they go by whose more qualified, in other words they were holding on to my application because they wanted someone who makes more money with a higher credit score, rather than processing mine... again...remind you I was already above qualifications and have a good credit score, excellent rental history etc.. Several hours later my husband (not me even though we are co-applicants and our apps are linked together) gets an approval letter. Ok whatever, great right?! My husband immediately emails back and basically says...great news can we view the property. No response. Wait till Monday, he calls back LM 2x that day telling him not only do we want to view but we have another property we were approved on and there is a time limit, we like this property more and would like to move forward. No response. My husband calls the other number "if I don't call back in 15 min... call this number ....and a women answers, she says she has nothing to do with his job and not to call back she will not be of any help... real nice.. Tuesday he calls again 2x speaks to front office, the gal tells him our app is approved the property manager Trevor would not just give it away that would be wrong, need to talk to him on how to move forward, my husband leaves Trevor two VM basically saying we have let the other property go and would like to move forward how do we do that. We then let the other property go. No response. Wednesday he calls again LM again to Trevor to tell him again the same repeated info we would like to move forward and view property how can we do that? He calls back and talks to front office gal, she is shocked no response yet, calls Trevor on his cell and says he will email us later. His email later only says they are waiting on the current tenants to respond to view the home. Does not answer our other question on how to proceed in accepting and says nothing else. Thursday morning my husband gets an email basically to say First Service got more applications and have considered another app that makes more money than us and a better credit score so waiting to hear back from the other applicants if they want the property...so we are out. Are you kidding me?!?! My husband calls back and asks for the owner..had to LM, he tells him what had happened and would like a call back. No response. He drives into the office Friday and the front office gets Trevor on the phone because no one is there but her. Trevor basically says we should have paid a deposit they had the right to give it away. You never told us how?!?! We tried! The front office said we had to do that with Trevor.. he had to send us a link to pay online but never did... on purpose. UN- believable! Poor business practices. Completely unprofessional. If they wanted higher standards then set the bar higher on the application process and stop dangling a carrot. I only gave it 1 star because the front office gal was kind and tried to be helpful."
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