Family Pool & Spa LLC
3210 East Chinden Boulevard, Eagle, Idaho, United States
About the Family Pool & Spa LLC
Family Pool & Spa LLC is a premier store located at 3210 East Chinden Boulevard in Eagle, Idaho. We offer a wide range of high-quality pool and spa products and accessories to help you create the perfect oasis in your backyard. Our knowledgeable staff is dedicated to providing exceptional customer service and expert advice to help you find the perfect products for your needs. Whether you're looking to upgrade your current pool or spa, or you're starting from scratch, Family Pool & Spa LLC has everything you need to create the ultimate relaxation destination for your family. Visit us today and let us help you turn your backyard dreams into reality.
Photos of Family Pool & Spa LLC
3210 E Chinden Blvd suite 105, Eagle, ID 83616, United States
Opening hours of Family Pool & Spa LLC
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 16:00
Sunday:
Day off
Reviews of Family Pool & Spa LLC
"Always has my chemicals in stock. Offers free water check every time you come in."
"Look no further. This business is top notch. Whether you're in the store, on the phone or someone at your house they are super professional and extremely knowledgeable. They even will text with you to get photos to help order parts or trouble shoot. Pool pump broke and they were literally out the next day to fix it. There service and maintenance value is 100% worth the cost."
"Class A business for pools, and spa work. We had a lot of issues with our pool. William, Randal and Mike solved every issue we had. From the front desk as you walk in you are treated with respect and they listen! Family Pool and Spa is a great organization to depend on for all issues that manifest. I can't thank William and the entire crew enough for the care and consideration they took to resolve our problems quickly. They return phone calls promptly which is really important. Thank you to all at this class organization who deserve double the gold stars. George T. Getz"
"Happy with our spa but overall unhappy with an issue we had regarding our spa topper and the non-responses received once the problem arose. Early 2022 a windstorm had blown our topper back and the cheap easy lift frame snapped. I called to ask if there was any sort of warranty, they told me "No, but you can buy another". I purchased the same topper from them and realized once I took the old broken frame off, that it was installed incorrectly. The frame had snapped because the brackets were installed against the edge of the tub, and there wasn't enough overlap of the frame tubes (strengthening the frame). I shifted the brackets over per the manufacturers guideline and wow, it's not so flimsy when installed correctly. I now have holes in the panel where they had incorrectly installed the brackets. I went in to ask about the issue and if there was anything to be done. They told me the owner wasn't around, and to call back. I called 3 times, left messages, never received another response from a manager, or the owner."
"Our experience with Family Pool and Spa has been and continues to be fantastic. Mike and his team, have provided fantastic support to us from when we bought our tub with them to helping us maintain our tub and water quality after. When buying the tub, Mike and his store relieved us with their no pressure, no haggle, sales practice. Mike has many years experience as a spa and pool tech and has worked multiple years for various notable spa companies, so it was became quickly evident after speaking with him that he really knows the technology and business. He could mention notable differences between all notable hot tub brands out there. Other local spa stores we stopped at quoted us a higher retail price in person but when we left, offered us discount incentives after to lure us back in. This was not the case with Family Pool and Spa, they cut out the haggle and offered us their best competitive pricing for each model. In addition to working with us on the install, Family Pool and Spa has been extremely responsive with any followup help we have needed. I have contacted them multiple times to learn more about which chemicals to add when. Also, they will test your water sample for free and tell you exactly how to resolve any water chemistry issues. They genuinely want their customers to have a complete positive experience, even after a sale. My wife and I are new to the area and so relieved that we chose Family Pool and Spa for our hot tub purchase."
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