Birch Hills Apartments
2200 NE Westwood Drive, Pullman, Washington 99163
About the Birch Hills Apartments
Birch Hills Apartments is a premier real estate agency located at 2200 NE Westwood Drive in the beautiful city of Pullman, Washington, United States. Our apartments offer modern amenities, spacious floor plans, and a convenient location near shopping, dining, and entertainment options. Whether you are a student, young professional, or family, Birch Hills Apartments has the perfect living space for you. Contact us today to schedule a tour and experience the comfort and convenience of Birch Hills Apartments.
Photos of Birch Hills Apartments
2200 NE Westwood Dr, Pullman, WA 99163, United States
Opening hours of Birch Hills Apartments
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Birch Hills Apartments
"When I moved into this apartment, we had two cars, one of which was registered in the apartment system. The other car had not been registered yet, but we were promptly informed to do so. Upon receiving the notification, we visited the office and requested additional time to complete the registration process because our car license plate issue. The staff assured us that they would grant us three more days to comply. However, to our dismay, the following day, our unregistered car was towed without any prior notice. We were forced to pay a $300 tow fee. Despite our attempts to explain the situation to the manager. We emphasized that the staff had promised us three more days. This incident highlights a clear communication breakdown within the apartment management. Unfortunately, we paid the consequences of their mistake. After residing in this apartment for five years, I feel compelled to share my experience. While the rent consistently increased from around $1000 to $1300 for 1.5 bedrooms, the apartment's upgrades were minimal, and many amenities have aged significantly. Additionally, I recently encountered an issue where my toddler grabbed and played with something from the garbage. As I cannot leave my toddler unattended, but needed to stop him from playing with the garbage, I temporarily placed the garbage outside while I cleaned up the apartment and ensured his safety. Upon returning and I want to take the garbage downstairs, I found myself charged $25 for leaving the garbage outside for just two hours. This seems excessive and lacks consideration for real-life situations. The apartment management appears solely focused on ways to extract money from residents, charging $4 per machine for laundry (each time use) and imposing additional fees for water and garbage after March. These unexpected charges have added financial strain. Despite my reluctance to move, as I dislike relocating and only have one more year of study here, I cannot suffer one more year living here. I believe this time the apartment management has truly disregarded the their loyalty residents. Moreover, living close to the apartment pet park, I have consistently observed people leaving dog waste in the vicinity, contributing to an unpleasant environment. Overall, while there are aspects of this apartment that are satisfactory, such as the maintenance staff, the management's handling of certain situations leaves much to be desired. Transparency, fair policies, and understanding of residents' circumstances are essential for a positive living experience."
"Birch Hills is an incredible place to call home. Beautiful views, Friendly people. You’re neatly tucked in to your own little corner of the world. It feels safe and calm. And the community managers are so easy and nice to talk to, any problem I have I know i’m going to be taken care of. I love where I live!"
"I currently live at the Birch Hills property. All I can say is how much I love it! The staff has treated me amazing and has been extremely helpful! The unit is extremely nice! They made the move in process easy and the unit was clean and in great condition when I moved in! Also I own a dog and the property has washing stations and a dog park making my life so much easier! I highly suggest this property to everyone looking for a place in pullman!"
"This was my first rental experience, and not at all how I expected. I started renting an apartment from DABCO with a roommate in August 2020. My roommate had a cat and Birch Hills is one of the few pet-friendly apartments in Pullman, which is a plus. They are nice apartments; phase 2 is very spacious, lots of kitchen storage, and we appreciated our in-unit laundry, especially in the winter. Parking was not terrible, but spots in front of my building were frequently full of cars without passes which was annoying, especially at night. When we applied, we called multiple times per week to check on our application status and ask general questions. We were told, on multiple occasions, that utilities were included in the rent, with the exception of internet. After about two months of living there, we began receiving bills for utilities. We called and learned DABCO’s policy had changed and utilities were no longer being included in the rent. Another issue was with our rental portal. My roommate and I were constantly confused over it, so we had to inform each other when one of us was making a payment so the other wouldn’t mess it up. We moved out in July, received our move out statement and refund check where we were charged a $100 cleaning fee, $125 for them to clean the floors, and $38 to replace a set of blinds in a bedroom, yet to our knowledge, both sets of blinds were in good, clean condition, and the floors were mopped multiple times prior to turning in the keys. Digital communication is subpar. Management was always friendly and easier to contact via phone, but after our incident regarding utilities, I wanted information in writing via email. Sometimes they respond quickly, other times it takes over a week. I recommend keeping your own payment records, and getting important information in writing."
"Birch Hills is in a gorgeous part of town. Great walking trails and views. I was in a phase 1, 1 bedroom. The apartment itself was nice enough, not quite as cheaply built as some claim but seem to have fairly thin walls. If you're wanting quiet then you wont enjoy the sound of everyone's heavy doors slamming around you as well as all your neighbors running up and down the stairs all of the time. This place comes with plenty of issues. I moved in to Birch Hills December of 2017 and lived there through July 2020. Upon moving in we filled out our inspection sheet and turned it in, soon realized we missed a couple items, and notified the office immediately to which they responded "no problem, we'll get it added to your file and place a work order for the repairs." Nothing came of this and no repairs were made. We had two walkthroughs over the course of our time there and each saw the broken microwave handle and missing vent cover and asked for an explanation to which we responded appropriately, stating that it should all be noted in our file/with our move-in inspection sheet. To this we got the same "no worries, I'll just make sure its in your file and place a work order for the repairs." Here we are after move out and I was charged nearly $250 for a microwave handle we did not break. They also felt it necessary to completely replace the perfectly good screens in the window and slider which we were charged for, and threw in a $160 "cleaning cost." Aside from this conundrum, there are some other issues: - they urge you to renew leases excessively early - hardly monitor the parking lot. 9/10 times I could not park anywhere near my own building due to guests/cars without permits. - garbage and recycling littered the grounds at all times. I understand dumpsters get full and whatnot and disposal only comes so often, but I'd pick up more trash than the actual groundskeepers. - winter weather parking lot maintenance is lacking. Seemed like they just threw a lot of gravel/sand down and hoped for the best. - Overall record keeping and communication is really lacking. Within our last 6 months of renting with them they tried to get us to pay an additional $100 in pet deposits. We'd already lived there over 1.5 years, seemed odd. Additionally, our scheduled walkthroughs almost did not happen (which would have kept us from being able to renew) I had to call/go down to the office on the date/time it was ALREADY scheduled to notify someone that it STILL needed to be done. Yes, I have notified the property of my issues with them and am hoping to receive clarification and visual proof of the additional cleaning/maintenance (and the fees that accrued) that needed to be done post move-out so that I can compare my own photos. If you are great at and willing to do your own very thorough record keeping, by all means rent with DABCO. As I said above, the area is beautiful. I hope they improve their procedures and can prove to be better than the rest of the crooked rental companies in Pullman. UPDATE 9/21: Got a response to my email saying everything would be looked into and that I could expect to hear back from them by the end of the week. It's been a few weeks..."
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