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Willowbrook Apartments
12202 East Maxwell Avenue, Spokane Valley, Washington, United States
About the Willowbrook Apartments
Willowbrook Apartments is a premier real estate agency located at 12202 East Maxwell Avenue in Spokane Valley, Washington. Our beautiful apartments offer a comfortable and convenient living experience for our residents. With spacious floor plans, modern amenities, and a great location, Willowbrook Apartments is the perfect place to call home. Our friendly and professional staff are dedicated to providing top-notch customer service and ensuring that our residents have a positive and enjoyable living experience. Come see why Willowbrook Apartments is the ideal choice for your next home in Spokane Valley.
Photos of Willowbrook Apartments
12202 E Maxwell Ave, Spokane Valley, WA 99206, United States
Opening hours of Willowbrook Apartments
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
10:00 - 16:00
Sunday:
Day off
Reviews of Willowbrook Apartments
"Willowbrook is an amazing community to live at. They offer many amenities and it is very pet friendly. Staff members Jessica and Austin are very nice and helpful with anything needed!"
"I came in as a prospective tenant as I lived at a different property that was managed by next wave as well. Was offered I believe an apartment in the E building. There were two younger girls a fatter girl and a skinnier girl and they were being extremely loud and I could hear them being very rude in their conversation so I immediately left. When I called the office and explain to them that I didn't think it was going to be a fit when I was questioned as to why I explained it, and Jennifer or Jessica or whatever her name was was extremely dismissive and rather rude. It seems next wave has terrible property."
"We lived here for 2.5 years and had an overall great experience. The apartment manager Jessica is so kind, professional and an overall pleasure to work with. Maintenance was always prompt. We really enjoyed our summers by the pool and grilling in the outdoor kitchen. If i ever live in an apartment again, I hope it's ran like Willowbrook."
"EDIT 1: I apologize for the things previously stated. The review wasn't written by me and although some are true, some were me venting to the person who wrote this. I will edit things to make it more accurate. EDIT 2: The complex finally cleaned out the poop bin, which I'm glad! Please keep the pet waste bins empty and the poop bags available, so people can pick up the poop like you want us to do! NOTE: Some feedback on the dog poop. If cleaning up after pet waste is not a priority, please consider hiring a dog poop cleaning company. I'm sure the money is there. If there's no money in the budget, then axe the security company. Nothing happens here. I'm sure most folks don't know we have security! TL;DR: Despite the issues, this is one of the better places in the area! == I've been here for years. This place and staff are great! However, there are issues that need mention. Let's get them out of the way: 1. The worst is that there is dog poop EVERYWHERE. Management emails all tenants to pick up after their dogs. BUT, they don't restock the poop bags, or empty the waste bins! The pictures shows 3 weeks of not cleaning the bins; 2. Parking is horrible after 5PM. There is new parking lot, but it's out of the way and it's dark; 3. The trash tends to overflows; 4. The amount of recycling bins is insufficient (There's only a single family home bin for the whole complex); 5. Grounds keeping is neglected until you submit a formal complaint to headquarters; 6. I did not take well the notice that I was to be charged if I submitted another maintenance request for an issue happening day one I moved into the unit!; 7. You are unable to have unauthorized cars stealing your paid, reserved parking spot; 8. The AC are from the 90's and can't cool the living room it's in, let alone the apartment! I suggest immediate replacement + install Ductless Mini Split AC inside each room; 9. There aren't enough pet waste bins, with no poop bags nor is cleaned often enough; 10. The dog park is a constant mess. A disease pit due to lack of proper cleaning; 11. I don't think this is the property's fault, but there has been roaches in my unit before (late summer). When I reported the roaches, an exterminator was hired. However, I don't think the exterminator did a good job because I found a roach again about a month ago and a brown recluse 2 weeks ago; 12. They charge you a $25/month CAM Fee (fee to pay for maintenance services, regardless if you use it). == The apartment's pricing for the quality is good for the area... BUT, one thing they don't clearly state is that the lease agreements are 11 months, and not the industry standard of 12 months. I'm sure it's to be more reactive to the housing market, but it's looking like it's there just to up our rent faster. Give us a little break! == Let's cover the good for this complex: 1. The complex is quiet; 2. The walls a re good. Can't hear the neighbors; 3. The staff are nice. They to rectify things that are amiss, but they are stretched very thinly. Maintenance is only 2 people for multiple properties; 4. Most of the neighbors are pretty nice and keep to themselves); 5. The price is hard to beat in this area for the quality; 6. Maintenance try to solve the issue on the first visit; 7. Except the dog park, the community amenities are good and kept in shape. The gym is serviceable. The pool and BBQ area is kept clean! The garages are small, but good; 8. This is a fantastic location! There's a lot of restaurants nearby, the hospital is across the street. Everything is easy to drive to, and there's busses running if you use mass transit; 9. You can feel confident about having packages delivered to your door; 10. This place is pretty good for family with younger kids. There's plenty of other kids and yard! ==== In conclusion: There are issues that need to be addressed, but this is one of the better places I've lived at. The price for the quality is truly very difficult to beat, but do keep in mind of the 11 month lease agreement."
"The office staff (Jessica I believe her name is) is hands down one of the best office managers I have ever come across. She's on top of everything and extremely kind. The maintenance guys are also really awesome and prompt! Even though I've only had to put in a couple work orders (my fridge went out and my ac was being weird) they bent over backwards to make sure everything was fixed ASAP and they were really nice. The apartment itself is also very spacious and even though I live right by the pool it's pretty quiet both day and night. Very awesome place to live!"
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