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Tru by Hilton Meridian Boise West
1401 South Eagle Road, Meridian, Idaho, United States
About the Tru by Hilton Meridian Boise West
Tru by Hilton Meridian Boise West is a modern and stylish lodging option located at 1401 South Eagle Road in Meridian, Idaho. This hotel offers a comfortable and convenient stay for guests looking to explore the Boise area. With its vibrant and energetic atmosphere, Tru by Hilton provides a unique experience that combines affordability with quality amenities. Whether you are traveling for business or leisure, this hotel is the perfect choice for your stay in Meridian.
Photos of Tru by Hilton Meridian Boise West
1401 S Eagle Rd, Meridian, ID 83642, United States
Reviews of Tru by Hilton Meridian Boise West
"GENERAL MANAGER THREATENED MY FRIEND BECAUSE OF MY REVIEW: Had a friend come to town to visit and went with her to check in because she wasn’t feeling well. We were going to ask to check in early so she could rest. Victoria didn’t acknowledge us and then gave us dirty looks when we made our way to the desk. We asked to check in, again there was no smile, she gave us dirty looks and was annoyed to the point it felt hostile. She never greeted us, just said “what’s the name”. Of course there were no rooms to check in early, which I understand happens but the interaction with her made me feel like I shouldn’t leave my friend alone there to fend for herself while she wasn’t feeling her best. I won’t ever recommend this hotel even though it’s so close to us. UPDATE: The General Manager came over to my friend in the lobby after I had left and said that she knew I had written a bad review, had looked at security footage and saw nothing and asked her to ask me to take my review down!!! This is shocking unprofessional and unacceptable service in the hospitality industry! She also told my friend “I want you to stay here but I also have to look out for my employees” THIS IS A THREAT, my friend was so uncomfortable and felt attacked, there is no other way to see this. I had a friend come to see me and this is NO WAY to treat guests and telling me that because I wasn’t a guest doesn’t give me the right to review is again BAD CUSTOMER SERVICE. There was no professional conversation between the Gm and my friend, she was told she could be kicked out because of my review on YOUR bad service. This is exactly what reviews are for, to inform the public when the business refuses to admit fault or make changes and tries to cover up bad behavior."
"Wonderful customer service. Breakfast is great too. Very welcoming area downstairs. Pool table and games. Excellent workout/fitness area. Very Clean hotel. We have stayed here a number of times. Cheryl and John"
"For a one night stay, this was the perfect choice. Everything was nice, clean, and comfortable. I wouldn't recommend it for a long term stay because the rooms are very minimalist & not storage space. But other than that, our stay was very enjoyable."
"I would not recommend this hotel as a Boise native. We were charged over $100 after we checked out due to stained linens? Because I hung my swimsuit next to one of their pool towels and the chlorine/bleach pulled the color for my swimsuit and ruined my swimsuit to the point where I had to throw it away. They also only do room checks every other day, so if you have small children that make messes, I would not recommend this hotel. You’ll be charged for cleaning up your own mess."
"We enjoyed our stay....but check your statements when you get home! The lobby had fun activities my kids enjoyed and the hotel was quiet overall. We did have a room facing a major road so there was car noise from outside until around midnight. We had pantry items we purchased billed to our room and were finalized on our bill at checkout BUT once we looked at our personal account attached to the card we used, there was FIVE extra, separate charges from this hotel that we now have to dispute. I'm not keen on fraud so due to this, we will NOT stay here again."
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