Nendels Inn,

915 East Main Street, Pullman, WA 99163

"Because of the wifi service. The room was very nice, the best bedding I've seen for this price. But, the TV didn't worked and when I asked about it they said the power strip was probably off, which was dead-center behind a 200lb piece of furniture on the floor. There was no way to get at it without moving the entire TV, console, microwave, etc. But, that wouldn't be the case in every room THE MAIN ISSUE was the wifi. The whole reason I got a room was to get in some uninterrupted hours of work on the internet. The wifi connection would work for 5min and then stop, I'd try to reconnect, eventually it would reconnect, work for 5min and quit again. I called the desk, she reset the router-- same problem, never changed. This hotel has great potential to do very well, the rooms are beautiful for a good price-- but, this wifi problem will keep anyone from coming back, and they'll tell their friends. Fix that and you've got a great hotel."

"So very bad.... It wouldn't be so awful if they used some of the room overcharge to fix up the property. But definitely not worth the fee when the sink is hanging off the wall, the carpet smells like dirty diapers and the "blackout curtains" are literally shredded..."

"Stayed here as a last minute reservation and now I see why they have so many available rooms. The rooms are old and ours had an unpleasant smell. The bathroom needs extensive cleaning, I found multiple stains and hair. Not a very pleasant experience, will be staying elsewhere in the future."

"I stayed at Nendel's for three weeks on a work trip. this is kind of a long review. after the first week of them coming in to only make the bed without cleaning anything, i asked for the bathroom at least to be cleaned. that did not happen. some days later i reminded them on the bathroom. specifically the toilet, and still nothing. the second weekend when the cleaning staff came in, made the bed and left the garbage bin full i asked her for the toilet stick, as i was sick of the situation and regrettably could not move to another hotel. she gave me the stick for cleaning the toilet, i then proceeded to ask her for a bag to put it in after use, and asked if she would be kind enough to also give me the cleaning liquid. i must mention that the stick was brand new and looked like it has never before been used. the cleaning liquid's seal was still intact to she helped me to open it. after cleaning my own toilet i returned the stick in the bag, with the liquid to her, and thanked her. when i told this to another of the staff she promised me that was not the norm, and that she will come the following day to clean herself. that did not happen. my bathroom was cleaned two days later although the floor was not, nor was the rug. that was the only time the bathroom was cleaned in three weeks. towels were changed regularly and the bed was made each day, but when i asked them to change the linen after the first week, they only changed the bottom one, not the pillows or the top one. when i asked at the reception another of the staff (Amanda) told me that is what changing the linen meant, only the bottom one, and that i should ask for a new set if i wanted it changed. other than that the breakfast served has nice cereal, bread and peanut butter, which was fine by me, but the coffee is served in two thermoses and they only make one when one is finished. so in the middle of the week it was standing there for two or three days, and was cold. asking them to make new coffee did work, but they stopped being in the reception area in the morning and answering our calls. i was with another college and her room was not cleaned once during the whole stay. other than that everybody was very polite providing you did not ask for anything, and the restaurant next door "Tokyo Seoul" is very good."

"I booked this room for my mother and brother who were coming to visit me. The hotel was dirty and absolutely not worth the price we paid. This was the only place available for a certain WSU event weekend and was told it would be a two night minimum. Due to the event it was something we already had to settle for. After arriving we discovered a room that looked like it hadn't been updated since the 60s. Upon further inspection there was a black ring inside the toilet, which sat crooked. The lampshades were tattered, one of which was obviously torn. The beds were slumped. I would advise anyone who is looking to stay in Pullman to avoid this place at all costs. Not to mention after being quoted $150 a night, for at MOST a $50/night room, the bill that we requested stated they increased the price by $25 MORE a night after we had left. After calling for a price adjustment the woman got aggressive, combative and blatantly refused to adjust the price to what I had been quoted, and verified, three times."