Idaho Urologic Institute

"They told me I wouldn’t have to pay for services and they lied to me and now I’m stuck with thousands of dollars in medical bills. They ruined my life, and they deserve to be punished but it won’t happen and they will continue to scam folks"

"From a service standpoint - everything appears to be still working as anticipated and the bedside manners were fine. however - I give less stars because I apparently overpaid and to reconcile this - they sent me a prepaid visa card...long story short I couldn't use the card and due to fees, I lost out. UPDATE - IUI has rectified the situation so I am adding stars to reflect what I always hoped my review would be."

"I have currently been on hold with the Idaho Urologic Institute for 24 minutes and 58 seconds. What kind of major healthcare operation in 2021 does not have a message system, or any system for a call back, or some way to answer their calls and not leave someone on hold for a half an hour, listening to a robo-message every 7 seconds? Who has time for this? At this time of writing, after almost 26 minutes, someone finally came on the line. I told them I needed to make an appointment for my son, and gave her the pertinent information. She sounded lost and confused. After mumbling, "hold on," I have now been put back on hold, sitting here in limbo, in utter silence. I don't even know if she is still there. I am now at 38 minutes and 16 seconds. She came back, and I just ended the call at 46 minutes, 4 seconds. Almost an hour, tethered to my phone. To simply make an appointment for my son. They're busy? So am I. Have some respect for your patients/clients and install a callback system. Absolutely outrageous."

"Everyone there has a smile and they always make it a pleasant experience. Dr. Petrillo is patient and listens and talks to you not at you. There is a very big difference I recommend this office without reservations."

"Dr Fairfax was amazing she listened to me most importantly!! I feel so much better having her as my new urologist in fact she will be doing my surgery and I know I am in GOOD hands. I recommend her as a urologist she has great bedside manner, she is informative and kind."