Gritman Urology 700 South Main Street, Moscow, ID 83843

"My mom had an appointment on November 14. Today is the 21st. She was called in a prescription on the 14th and we picked it up for her. Within 24 hours they called and told her they gave her an antibiotic that she was resistant to. She is elderly and has a UTI. Then they told her that they called the prescription in to the VA. November 20th. Nothing. I called our local pharmacy to see if he could get her some of the antibiotics until her prescription came as she is in a lot of pain and feeling very sick. The were happy to help. The pharmacy called this office to verify and were told that the prescription would be sent to Safeway which we have NEVER used and is definitely far out of the way to our normal pharmacy that we have always used. Our pharmacy told them that and they were suppose to call it in. By end of day, NOTHING. This morning 11/21/2023, called the VA just to verify that this was taken care of properly since it seems that there is definitely a lot of ball dropping here. The VA informed that they were not sending that since it was an immediate need and should have been called into our local pharmacy. Needless to say, I am my mothers care taker so I am getting very frustrated at this point. I called the Gritman Urology Office and was trying to explain my frustration and a very RUDE and dismissive Chanel sp? acted as if I was wasting her time and that she was tired of hearing about it. Unbeknownst to me my mother had already called them this morning, she was sound alseep when I left for work. She made excuses about 2 days of the week they do not deal with this because of surgery or something, the nurse is already aware and just plain sounded as though she could care less. 2 days a week? Really? Let's do the math. UTI appointment and diagnosis 11/14/2023, today......11/21/2023. No antibiotics and unempathetic office staff. I hope she is NEVER the care taker for her parents or any other elderly person for that matter."

"We have nothing but wonderful things to say about Dr Smith and would recommend him to anyone that needs a urologist. He removed my fathers kidney that had a tumor on it, once he found it everything moved very quickly. We got an appointment for surgery with within a week and a half, got it done and he is now home. Dr Smith checked on him every morning and night but also had the nurses call him at 9:30pm every night to let him know how all of his patients were doing. He is very professional and to the straight to the point, we like that. We knew exactly what was going to expect and why. I’m not sure where all these bad reviews came from, it truly puzzles me. He also had the surgery done at Pullman Regional, another wonderful place. Everyone at that hospital was top notch!"

"Dr Smith is a specialist that gets to the point and doesn’t waste his time or yours which I find refreshing and a positive experience when dealing with doctors and doctor’s offices. I thought his attitude and bedside manner were professional and respectful. Will recommend."

"I would not even score him. Do not take an elderly person or severely ill person to this man. In all my years. My appointment with this doctor is the worst I have ever experienced. He is rude, condescending, he gas lights you, he is a bully, he is arrogant, not patient nor kind. To go into detail of this visit is not necessary. Do not waste your time on this abuser of the elderly. My overall take in this experience is also abuses his staff. No one can say or tell me different. They quotes but he is a very good urologist". This guy is a nightmare. How long will this hospital support this behavior in the work place"

"Only giving him one star because zero isn’t an option. The nurse was nice enough and Paige was a sweetheart even in the difficult situation we were in. I brought my client in who is a crippled elderly man who has shortness of breath and a difficult time getting to the doctor but we made it to the office in time for the appointment I called and confirmed twice. When we got there they said we were at the wrong office, even though no one ever even mentioned that dr.smith even had another office. Not to mention you have to deep dive the internet to find the place. When we got there my client got light headed and we decided to step outside, when we did I asked two different staff members to notify us because it’s just not reasonable for my client to wear a mask for an extended period of time. Which is why we waited outside. But they didn’t notify us and when I can back in to check they said we had already been called (literally less than a minute after they called us). So when they took us back they asked for a urine sample which my client said he would need a bit of time to provide. When doctor smith heard this (from down the hall) he barrelled in before the nurse could even get a word out. He immediately began yelling. Not speaking to. Not talking. Yelling at my client about “I can’t do anything without a urine sample” and “I’m busy right now and don’t have time for this” at which point my frustrated, out of breath and flustered client began feeling lightheaded again and mentioned it. To which dr.smith responded “well you can go to the emergency department if you’re having a problem” . Dr.smith doesn’t care about people and certainly won’t help you with your urology needs. Not to mention my client has severe kidney stones that really needed to be dealt with rapidly. Which dr.smith knew and obviously didn’t care about. I wouldn’t send my worst enemy to be cared for by dr.smith."