North Idaho Eye Institute 8378 North Government Way, Hayden, ID 83835

"From scheduling to follow up after my appointment with prescription glasses, this office was fantastic. Everyone was friendly and listened to the reason why I was there. So happy with my exam!"

"I recently had an exceptional experience with North Idaho Eye Institute in Hayden, Idaho, and feel compelled to share my story in this five-star review. Several months ago, I reached out to them inquiring about a new, hard-to-find brand of specialty contacts. After contacting several other places that turned me away, North Idaho Eye was my last hope. Initially, they were unfamiliar with the product, but what happened next truly impressed me. Two months after my initial call, they reached out to let me know they hadn't forgotten about my inquiry and had been diligently researching the contacts I needed. Their dedication to follow up was unexpected and incredibly appreciated. Not only did they schedule and cover the cost of an exam for me, but they also kept in touch every week, updating me on their progress. Eventually, they ordered the contacts I'd been seeking, and I was thrilled with the quality. But what sets North Idaho Eye Institute apart is their remarkable customer service. They continued to check in weekly to ensure I was satisfied with my contacts—a level of care and attention rare in any industry, especially healthcare. Their commitment to ensuring I found the perfect contacts was evident, and the doctor in Post Falls worked tirelessly with me, trying several trials until we found the perfect fit. I've since recommended them to many people, impressed by their exceptional service and the genuine care they show their patients. North Idaho Eye Institute has earned not just my trust and satisfaction but my highest recommendation. If I could, I'd give them 10 stars for going above and beyond in every aspect of their service. Hats off to a team that truly understands the value of customer care and satisfaction."

"NI Eye Institute was able to get me in the same day for an eye abrasion. Everyone was very professional, friendly, and provided fast relief. We always go here with any eye issues- highly recommend!!"

"They were able to get me in immediately for a chalazion removal even though I wasn't a patient. I woke up with my eye swollen shut and after 4 days I called and begged to be seen. Dr Dance saw me on his lunch break and got the removal done in under 10 min. I'm forever grateful and will be scheduling exams for me and my kids soon!!!"

"My experience with North Idaho Eye Institute was a very positive one. The entire staff was pleasant and knowledgeable. The procedure with Dr. Duke went smoothly and there were no issues afterwards. Especially liked that they sent a text message with the prescription details."