Rusty Eck Ford, Inc. Service

"I had a major recall on my Mustang Mach e and had to leave it for several days at Rusty Eck. First, I was treated wonderfully. They were “ready” for my arrival. The paperwork was ready not only for the recall but for my loaner vehicle. I got my car back yesterday. The recall was performed and they did the routine maintenance that was due as well. I have gone to other Ford dealerships in the past and while they were acceptable, no one treats a customer as well as the people at Rusty Eck Ford Service. They get an A+ from me. Nancy F"

"I'm just gonna say, Gilbert in sales, Emily in Service will be my people from now on. I saw a vehicle for sale through a friend who put me in contact with Gilbert. We spoke on the phone and he listened to what I was looking for. Gilbert called me back with 3 options including an F150 King Ranch. When I arrived, Gilbert was in the process of pulling it up. This truck was everything I wanted. After driving it, I told Gilbert to get me a sales contract at $ amount. 10 min later I had it and went and picked up a check to purchase. Since it was used I had a few things I wanted checked out. Gilbert had it on the "we owe" and we drove off waiting for a call the next week. Enter Ken, whom I spoke with on the phone a couple of days later. He ran thru my "we owe" and I asked him if we could add one thing to it. He said, "Absolutely" he wants his customers to have what is needed. The next day I got a call from Emily in service and we set up an appointment for the next week. When I pulled into service Emily met me at the Door and we walked to her desk and went through the items to be addressed. She then walked me to another person to sign some papers for a loaner. They had the loaner waiting for me (a new Ford Escape) and I drove away missing my truck already. Rusty Eck seriously did some, heavy work on my new to me truck. Emily and I spoke several times about progress, including an oil leak they found while doing other work and also let me know she approached management and they were fixing it for me also! I picked up my truck the following Saturday and when I examined everything they did, they put over 18 hours of just labor into my truck, not to mention parts, I was dumbfounded. Emily is from now on my Service guru!!! I'm beyond thrilled with how the whole team at Rusty Eck treated myself and my wife. Gilbert and Emily were my voice knowing what I wanted, even when I didn't know myself. Ken seemed to be the "middle" person in going from sales to service. Honestly, you get these 3 on your team and you'll realize that customer service from days past is still around. These 3 are my Rock Stars, who I'll be recommending and talking about for a very long time! Commitment, Integrity, Knowledge, Value! That's My Rusty Eck Team!"

"I had a few issues with my new used vehicle and the service department did a great job taking care of it. I came from out of town on a Saturday and they got me in and out fairly quick with no hassles. Always professional and excellent at communicating."

"The service was good, and the staff was friendly. The only reason I didn’t give it a five stars is because they had a hidden charge when I paid the bill. It was a shop fee. I’m not concerned about the amount, but it seems a little shady and unprofessional to announce one price and then they hit you with another when it’s over. If I was managing a business, I would not want to upset my customers just to get a couple more dollars."

"I drove there from about 50 miles away so didn't want to have to come back but was told there were 7 ahead of me. Arrived at 12:25 and left at 4:00. Seems a little long for a Quick Lane but I was warned. My associate was very nice and also gave me a small discount."