Burlington Ford and Lincoln 1975 Rose Avenue, Burlington, CO 80807

"My Ford Edge's engine was replaced in Colorado after a water pump failure during vacation. The initial installation failed, requiring a second engine and three months of waiting. Upon finally receiving the vehicle, I was told the online warranty system would handle everything should a problem arise and no paperwork was needed. However, after 20,000 miles, an oil leak emerged from the timing chain cover. My local Kansas dealership revealed the warranty hadn't been activated due to missing paperwork required from the service department. The first dealership claimed ignorance despite charging over $7,000 for the engine and failing to activate the warranty. Avoid this dealership at all costs. They caused undue stress and left me with a defective engine and no warranty."

"Our truck was stolen and recovered. They were quick to fix and return it to us."

"I stopped by this morning when they opened and the manager John said his service appointment schedule was full. I was able to ask him some questions and he offered me advice to fix my main problem and also helped with a few other minor tasks like checking fluids and a door issue that was preventing it from being opened. Based on his pure hospitality and genuine interest in helping out a customer passing through town, I'll give them 5 stars. Thank you again!"

"Called needing a car part, was supposed to get it delivered the next day, instead it needed to be picked up. Once we arrived. they couldn’t find the piece that is needed. That is down right low quality service, and I wouldn’t recommend this place if you’re in a emergency at all. Edit to owner: The piece was a upper Radiator hose for 2011 fiesta 1.6L. This has taken place within the last 2 days."