Quest Diagnostics
601 West 5th Avenue, Spokane, Washington 99204
About the Quest Diagnostics
Quest Diagnostics is a leading provider of diagnostic testing, information, and services in the healthcare industry. Located at 601 West 5th Avenue in Spokane, Washington, this institution offers a wide range of medical tests and services to help healthcare providers make informed decisions about patient care. With a commitment to accuracy, efficiency, and innovation, Quest Diagnostics is dedicated to improving the health and well-being of individuals across the United States.
Photos of Quest Diagnostics
601 W 5th Ave Ste 306, Spokane, WA 99204, United States
Opening hours of Quest Diagnostics
Monday:
07:30 - 16:30
Tuesday:
07:30 - 16:30
Wednesday:
07:30 - 16:30
Thursday:
07:30 - 16:30
Friday:
07:30 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Quest Diagnostics
"FIX YOUR ELEVATOR!!!! I just saw an 80 year old man have to hobble down 3+ flights of stairs because the elevator is broken! He was struggling. And there’s not even a sign on the elevator so people were standing around waiting for it to work."
"Very skilled staff. I have very small veins but the technicians here are very skilled : not only do they find the right spot the first time but I hardly even feel the poke! Thanks."
"I've gone to this lab many times over the years. The first time was back when I had a high-risk pregnancy and had to get blood draws every week. That was 13yrs ago, and I never had any issues then. Now I go a few times a year as one of my doctors likes to order labs here. They have remodeled the inside and have an easy to use setup online or a kiosk when you walk in. They're always quick, friendly, and professional. I don't know why others don't like them, but I've never had an issue. Seems some reviewers don't understand how online appts work or walk up kiosks. In fact, it's easier than trying to get staff to do it for you. Which hasn't been a thing for years in all the labs I've been to. The kiosk scans your insurance card, and you can add other info needed on there, too. Also, if you don't enter the proper insurance info correctly, you won't be billed correctly. It's pretty straightforward, and how most labs work. Once you go back for your blood draw, the tech will verify your info and can help you with any questions you may have then. Seems others want to be waited on hand and foot. Most healthcare facilities have staff who are overworked and underappeciated. I see patients go in often with no idea what to do or how anything works, then blame staff. Instead, try understanding the process and know what info is needed from your insurance. If you're not used to tech check-ins, take your time and make an appt online at home first and upload all your info then. If you have any questions, call your insurance or doctor's office, who ordered the labs. Insurance can tell you what info to provide, or the lab tech can help you once your name gets called back to do your labs. That's how it's supposed to work. I've used other labs in the Spokane area that were not good, but they were all set up this way. So far, all the staff here seem efficient and professional compared to other places in town. I try and get all my labs done here from now on."
"Online scheduling is extremely easy and convenient. The staff is extremely friendly and helpful. Great place if you need labs. Also they validate parking!"
"Make sure your phlebotomist DOES indeed check that your insurance and contact information is accurate on your second, third etc. visit. I had a great experience in Nov 2021, but this last February the phlebotomist was just too anxious to end their work day. Also when does a lab tech become a billing specialist??? He said my information was good to go, but that wasn't the case. Overall why I give a one star rating: Quest Diagnostics doesn't have a human touch. If a machine could draw blood they'd be doing it. You make appointments online or by phone. You check in at a computer screen. Like I said earlier they stack several job titles into one role (to be efficient not effective). I'll ask my doctor for another place that's for sure. Learn from me and triple check: SEE with your own eyes that your information is correct. Or you'll be cleaning their mess up, unnecessarily in a long drawn out process that's worse than getting your blood drawn."
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