Elements Massage
3516 North Government Way, Coeur d'Alene, Idaho 83815
About the Elements Massage
Elements Massage in Coeur d'Alene, Idaho is a premier health and spa institution located at 3516 North Government Way. Our experienced massage therapists specialize in a variety of techniques to provide customized treatments for each individual's needs. Whether you are looking to relax, relieve tension, or address specific muscle issues, our team is dedicated to helping you achieve optimal wellness. Come experience the healing power of massage at Elements Massage.
Photos of Elements Massage
3516 N Government Wy, Coeur d'Alene, ID 83815, United States
Opening hours of Elements Massage
Monday:
08:00 - 21:30
Tuesday:
08:00 - 21:30
Wednesday:
08:00 - 21:30
Thursday:
08:00 - 21:30
Friday:
08:00 - 21:30
Saturday:
08:00 - 21:30
Sunday:
08:00 - 21:30
Reviews of Elements Massage
"This was my first time coming here and it was welcoming pleasant. Mike was my masseuse and he did a great job. The cupping I had done felt amazing and I'll definitely come back."
"Valentines day massage, and thank you for making this day such a horrible annoying night to finish it off. Kitti, is the worst. First of all, we did run a little late, about 10 mins and that is my fault. You will lose that time. She massaged my neck and upper shoulders. There were a lot of stretching and pressure holds for mins. Then she turns me around with nothing with legs, lower back, nor arms. Guess what she does as I lay on my back? More neck, shoulder massage, and more stretching. More "holding for pressure, and release". I swear, 40 mins of it was stretching and pressure holding. Learn how to utilize your time doing an actual full body massage. 80 dollars with a new member discount, plus tip for the worst rip off massage ever. I wanted to call them out, but held my tongue. Drove home more annoyed than relaxed. F this place. We'll never go back. Kitti, I don't give a f about your massage tools and each one can do"
"Sometimes there will be situations where the credit card payment fails. But most cashiers are patient enough to try again. I moved here in early 2023 and had a very pleasant experience with ELEMENTS MASSAGE for more than two years where I had very good masseuses and staff. I go there once a week. Have good customer relations with them. So two weeks later I found the chain here and the bad luck began. I only had three massages there and I left. I always admit that there are good patient masseuses out there. But the service at the front desk was extremely poor. Since I moved to a new place, my bank card is no longer in its original location. They don't know this place. For security reasons, they required me to swipe twice or more before I could pass. But that day, the two front desk staff were very incomprehensible. Why are they so rude and unwilling to try more? One of them said to me, try the gas station opposite. Your card is broken. You'll have to call your bank to exchange for a new one. As she spoke, she folded my credit card back and forth. I'm worried she folded my card on purpose. I said that I had just used COSTCO SHIPING and asked a young girl at the front desk to help me try it again. It seems that the miracle they thought really happened! Credit card swiped successfully! The young girl opened her mouth in surprise and I said: "Look, you don't believe me! I travel all over the world and use this card almost every day at home. Now, it's time for my massage and I usually use this card I paid a tip of US$25 by card and thanked the masseurs for their excellent work. I asked them to pay the tip when I came back. When I came out again, the old lady at the front desk (I knew their names, but I still wanted to save their face when disclosing the information) took the simple form she filled out and said to me: "You want to cancel your membership? Sign it Just the name will do." I had discussed with them before how to proceed with the massage. I don't like that they hold my credit card as collateral when I buy with cash so I can wait for the right gift card to come on the market. Now, she has made the decision for me and asked me to resign! Okay, then you have to clear the credit card amount I deposited for you. That's when she said she had charged the $25 tip to my credit card without my consent. OMG! How dare she do this! I asked them to refund the money they deducted privately and give me a receipt. The little girl went to print the receipt and give the money back to me. The old woman asked her to print out the tip deducted for her. The young girl said, I didn't do that. At this time, the old lady said to me again: "You are not our member now, OVER!" What a disgusting person! Of course I forced them to give me the receipt! Then the two people laughed happily... They finally drove away a guest who came voluntarily. The next day, February 1st, the studio manager sent me two emails. This is how she handled the customer service conflict: After simply saying sorry, she offered to give me a free hot stone massage. I could go to the office to talk to her about the situation. Of course I was willing to exchange opinions in person. I don't need a stone massage. What I need is professional, technical and high-quality service. The second email told me that there might be a problem with their credit card reader and they would need to replace it with a new one. When you come, let's try your card again, okay? I gladly accepted and waited for our appointment, my card was intact. But no word on her promise! This is how managers deal with customer problems. She didn't dare to meet customers or offend employees. She generously used the company boss's money to replace the card reader that was not broken, and appeased the customers by compensating them with free stone massages. This is how she manages. I certainly quickly found my favorite massage therapist and yoga teacher in Hayden. I won't come back here again."
"I have been getting massages here for months now. Staff is very friendly and the facility is very clean. Love the ease of booking and the text reminders that you receive. They listen to your needs and always ask if you are comfortable with the pressure."
"I had a very relaxing massage the other day with Chrys. He was supposed to be a firm style of massage but I could tell that I was so tight he didn’t push my muscles too hard. At the end he said “I wish I had more time to really get in there but I appreciate you just relaxing and letting me massage”. I’ve been thanked for coming in before but it was a first to be thanked for just letting my body relax, which can be hard to actually do. Will be going back to see Chrys again. Front desk was nice but didn’t seem to be very engaged or ask if I wanted to reschedule. I always find it odd when I’m not asked to set a next appointment especially when it can be so hard to get in again. Only reason for less than 5 stars."
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