REI

"Excellent service, great selection of products, and really clean store. The staff here is wonderful. Sam spent about an hour helping us figure out which backpack is best for us. He taught us so much about what we need to look for and what a good fit for us would be, he took our measurements and had us try out several backpacks. The service was just fantastic and we learned so much. The bathrooms are really clean and have complimentary pads and tampons, which is just a tiny detail, but shows how much they care about their customers. Everyone was lovely and very knowledgeable, I recommend coming to this REI for all your camping and hiking needs!"

"Today's visit to the REI Wichita Kansas store was outstanding. Every single employee greeted us as we perused the aisles and were extremely friendly. Everything we wanted was in stock, making the visit that much more pleasant."

"My daughter and I were on the hunt for some sneakers for her to wear at work, on her feet walking on concrete for 8 hours. I had done some research so I had some idea of what we were looking for. The person that “helped” us, spent the entire interaction trying to sell us a membership. Corporate needs to do better. I know they push their employees to do that. It was such a disappointing experience. The only topic was their membership. We won’t be back."

"Outstanding Customer Service!! This is the absolute best and smoothest experience I have had with a return in years. And, for big ticket item. I joined REI when I purchased my ORU INLET (which is awesome) folding kayak and thus received a substantial discount This was in March of 2022. I took it south of Udall and rode with it down the Arkansas river. Although it was a beautiful day and the scenery was magnificent, the kayak had some damage. When I called to inquire about warranty information, I found out I was covered for a replacement for a year. CARLOS helped me through the entire process and kept me informed on a daily basis when I would receive my replacement kayak. I definitely wanted a replacement, since I had received such a good discount. REI had it shipped to my front door and week later, I am back out at the lake. Thank you, Carlos and the entire team, at REI Wichita for a pleasant experience!! Just a note; the kayak performs great; the river was low and I really got hung up in the sand. I have been to many other Kansas lakes and to Beaver lake with it and encountered no issues."

"Everything you could want under one roof! This location opened up approximately 2 years ago before the pandemic struck. The store was busy with casual and very determined shoppers when I was there. Get your bike worked. Get fitted for a backpack. Buy a packaged meal. The only thing a think was missing from this huge place was kayaking items. But hey, I could have just missed them. I didn't sign up for the membership this time, but a helpful associate explained it to me. A 1 time fee if 20 bucks and you will get the privilege of being able to buy from the garage and clearance racks. If you are on a limited budget they are worth a look. Average was about a 50% discount. The merch IS pricey. If you are going to be a frequent shopper, get a membership so you can get discounted merchandise. If you have been meaning to go it will be worth the effort."