DSW Designer Shoe Warehouse

"Where do I start? DSW is the mecca of shoe stores. The customer service isn't bad either. I hadn't been to this store in a few years. Believe it or not, I'm not a shoe fanatic. But, when I have specific shoe needs, DSW is my go-to. I was in need of wide calf boots. I already knew there was only 1 store that could fill my order. I originally ordered a pair of boots from their website. This turned into a disaster. FedEx, the delivery provider, totally dropped the ball. I waited 2 weeks for my delivery, but I also dealt with incompetence on behalf of FedEx. After receiving my order, unfortunately, the boot was too large in the calf. But for those out there who need a plus, plus size calf boot, check out DSW. I went to the store located on Greenwich and immediately received the best customer service. Angie was patient and took time to hear me vent about my dilema. Cathy(maybe with a K) stopped what she was doing to help me find another boot. She also offered her input on what style fit me best. She instructed me that the boot I truly wanted could be purchased online. This time, the store would order for me. Well, Angie did her best to get my exchange/return finalized. But then a problem with the gift card system tried to disrupt our transaction. My original purchase was put on a gift card, and then I could purchase the new boot. I had to place the order myself and use the gift card. Did I mention DSW also has unbelievable discounts on shoe purchases. Especially during this time of the year. I actually saved money from my previous purchase and had extra leftover on the gift card. This transaction will ship to the store in about 7 days. I appreciate the professionalism, knowledge, patience, and friendliness of both Angie and Cathy. The store was also a little busy, but not one customer was ignored. Thanks ladies, for all of your help. Happy shoe shopping! Merry Christmas!"

"Was great. Bought a pair of Vans. I originally bought from Vans website but the insole was not what I was looking for. So DSW had what I was looking for in a color I wanted. I could try them both on. The only bad part is I have to drive across town to get to the store. It was worth the trip."

"I’ve visited this store twice while in town. Both times I’ve needed different footwear than what I brought and have found what I’m looking for here. Well stocked and plenty of choices to choose from."

"Incredibly disappointed. Found a pair of shoes that showed they were available at this location. I couldn’t locate them, so approached two employees who were standing at the cash register with no customers in line. I inquired about the shoes, and the one employee asked if I was sure I had their location chosen. Once I showed her my phone and assured that I indeed did, she looked them up in her system and pointed to across the store and told me to look there, and if I could not find them, to go to the back of the store and look in clearance. Absolutely ZERO offers to assist or even look like she remotely cared. Poor customer service!"

"Had nice selection & variety of all different styles & types of shoes for men, women, & kids. Also seen 4 or 5 different workers there in case help was needed. The back of the store contains a clearance section ranging from 20 to 60 percent off of their prices."