Country Outfitter 4950 South Laura Street, Wichita, KS 67216

"I ordered a belt on January 17 - projected ship date Jan 25, delivery Feb 1 - 3. Feb 1 the belt says still processing. I call to find out about the belt. (Their message says their hours are 8 am - 10 pm CST but apparently it's 10 am - 8 pm CST) I'm told it's back ordered and they're now going to cancel my order. Not once did they email or reach out to let me know - they waited until I called them. I paid through Affirm and I'm being told there's nothing they'll do about a refund even though I've already paid 2 payments to Affirm because they only 'pre authorized the charges' and I need to reach out to Affirm myself and see what can be done. This whole thing is a cluster mess of epic porportions. I wish I had looked up reviews before I ordered."

"Ordered a pair of Roper booties and received a pair of Twisted X moccasins! Customer service tried telling that I can return the item and I would receive a refund, less a $10 shipping fee. HA! I'm not paying $10 for something that was the company's fault. They ended up waiving the fee. {would have given 3 stars because the customer service at that point was okay}. Then once they received my return, instead of issuing the refund they resent another item the exact same day {my original order took longer to ship so I highly doubt they pulled the correct order in that short amount of time.} I had to argue with customer service and threaten to dispute the charge before they cancelled the shipment and issued the refund. You'd be better off ordering from a reputable site, such as Boot Barn, and having it shipped directly to you. Which is what I should have done in the first place."

"Beautiful quality clothing. Ordered 5 items including boots. Each item was made with superb material and fine craftsmanship. Clothing is very reasonably priced and their customer service was prompt in responding to questions. I will be a repeat customer and certainly recommend them to all."

"I ordered a hat and they sent me the wrong one. I sent an email and never got a response. I called and customer service was awful. I had to deal with pre recorded stuff before I talked to an actual person. Been a couple weeks now and they still haven’t sent me a return label or a phone call to let me know what I ordered was in stocked. They lied to me and now I’m stuck with something I’ll never wear or use. Shop local. Don’t wast your money here."