Best Western Plus Liberty Lake Inn

"***BED BUGS (see pictures)*** — I was booked into room #207 on Jan. 2, 2024. The room is infested with bed bugs. I took multiple pictures and also had the front desk clerk (Thomas) go up to the room and confirm the bed bug infestation. The front desk clerk was very professional and handled it the best that he could by giving me a new room. The following morning, I spoke with the General Manager of the hotel. Not only was he extremely unprofessional and rude (refusing to even give me his name), but he outright denied that there were bed bugs in the room. While I understand the sensitivity of this issue and the financial burden that comes with it, I’m still shocked at the fact that the GM is choosing to deny/lie about the infestation. Does he think this problem will disappear if he denies that it exists? Please save yourself the trauma of dealing with this and chose another hotel."

"I've stayed here a handful of times this year and last. Rooms are ok, due for updating. Service has steadily declined, some of the basic helpfulness and it seems a customer service mindset is not in place. That's important to me when checking in and checking out are really their only chance to leave an impression. As of mid 2023 I stopped staying here."

"Great staff, very clean, but the mattress was awful and needs to be replaced. The first night we didn’t really sleep at all. Curtains were stained, the couch you fell through and the furniture was outdated. We got back later Saturday and didn’t ask to move rooms but we should have. The staff was so nice!!! The breakfast was amazing and we enjoyed the hot tub."

"What a wonderful place to stay! We were able to sit in the Lobby and talk with friends in front of the fireplace, the atmosphere was great! The rooms were great, the breakfast was great, the service was great! They have a 24-hour pool & hot tub along with a pool table and weight room. Exceptionally clean hotel and would give it 10 stars if we could! Thank you to the Best Western Plus staff! We will be back again!"

"Loved this Best Western Plus! Warm, clean, welcoming environment! 24 hour pool, breakfast (Hash-browns, eggs, ham, biscuits and gravy, waffles juice, coffee-Everything!!), professional staff, decorations- appropriate for season and amazing location!! They also have a little area with different items in the event that you forgot your own! Loved the fact they had sugar free A&W rootbeer!! Thanks for a pleasant stay!!"