Panda Express 2760 North Maize Road, Wichita, KS 67205

"I ordered online for 4 people and my son drove 25 minutes into the Panda Express on Maize Rd to pick up our food. It was supposed to be done by 6:45. My son arrived at 6:54 and was told the food had been picked up. He said we hadn't picked it up, so my daughter called and they said it had been stolen and left my son standing there with no resolution and no food that we had already paid for. At 7:05, a person walked in that had been given our food by them. She had driven 6 miles home before realizing it wasn't her food. She brought it back and instead of remaking our food, Panda Express took the bag from the woman and handed it to my son. I CAN'T believe they would do that! I don't care if they thought the bag hadn't been open or not!! That's ridiculous! Once my son got the food home, of course it was completely cold, as it was done at 6:28. My daughter had ordered the beef & broccoli. It was filled with broccoli and only 2 SMALL pieces of beef. She called and complained and was offered only one entree for restitution!"

"If I could give less than 1 star I absolutely would. I have been a big fan of Panda. I have always enjoyed the food and been a loyal customer. However, today I found a black long thick hair in my food. I did not notice this till I drove home (live about 3 miles away btw). I was disappointed but mistakes happen. I thought I would just call them up and report it. Maybe I could receive a refund. They suggested replacing my meal but at this point my appetite was lost. I was disgusted over the hair at this point and no longer wanted to eat from Panda at least for today. So I suggested a refund and then they agreed they would do it if I brought the food back with my card and receipt. I drove about 3 miles back just for them to open the food in front of me as if I was lying. Then they refunded me in cash, not credit. They didn’t refund me for the full price because I already started drinking my drink which is ridiculous. This is their mistake and I drove back with my car over their mistake. Wasting gas money on their mistake. Who cares if I had already started drinking the drink? It’s their fault. I am beyond pissed. This location has lost a costumer."

"Asked for fried rice and got a huge, doughy clump of white rice hidden in the middle. I would have gladly waited for fresh if they were almost out of fried rice. Very unprofessional to make a substitution without asking if I minded."

"The older you get you expect service to slip in the fast food industry. the area. But when I was making my order there. The guy asked me what the first thing I wanted was the rice or the noodles. And we got that in the next thing I know is he's got. It says just 1 minute because he's got a phone call on his cell phone. Someone else came over and completed the order . won't be going back there. I can accept halfway decent food. But I can't accept that bad of service."

"Ordered a family meal. There was no more honey walnut shrimp. I asked how long and a rude lady responded 'a long time '. I then asked "how long?" She responded telling me 8-10 minutes. I told her that was fine, however she seemed to have a problem with it. Once we received our shrimp it was absolutely disgusting (generally my favorite). It tasted like dirty oil or burnt. No honey or walnut taste. We paid extra for the shrimp to be added to our meal, but it wasn't edible. We returned it and of course it was a problem with that same employee. Then my husband went to eat his egg roll (burnt) and same nasty taste as the shrimp. Not sure if this is a cleanliness issue or what but this trip may have ruined the chances of us ever returning."