Arby's

"Ordered from Door Dash tonight. My boyfriend loves having sauces to put on his sandwiches. He ordered 52 each of Arby's Sauce and Horsey Sauce and 1 ketchup packet. Excessive? Absolutely! Was there a reason? Of course, if he doesn't put a ridiculous amount, we normally don't get enough, if any, sauce. We received 5 of each Arby's and Horsey Sauces and no ketchup. On our reciept an employee wrote "no" next to the Arby's sauce and "also no" next to the Horsey sauce lines. That right there is unacceptable. How dare an employee that decided that was too much, take it upon themselves to make it known to the customer by writing it on the receipt!! He took the receipt to the store and was told point blank by the employee that they don't go by the receipts...like, what?! How is that type of customer service going to guarantee my return business?? I get the request was outrageous, but to tell the customer that you don't go off the receipt and make sure the order has all requested and ordered items is appalling. The audacity to make decisions on the customer's behalf, deciding what they need and should get, despite what was ordered, is poor customer service."

"The chicken has not been fresh the last 3 times I have come. I will no longer return the poppers were soggy as well. Please do not make the food till ordered we do not mind the waiting. I can go across town and get nor and fresh every time. Isaac was wonderful but the food was not hitting. We are not one to return or complain in the store but I will provide a review."

"Food is always delicious and the staff was happy and in a good mood, which reflects well on the management. Only complaint is that the corporate app is really bad. It almost never gets what I want in the cart. I hope the app is soon updated to the usability of other fast food apps."

"I love this Arby's. It is new to the area within the last few years. The reason for my visit this time was to compare against a neighboring rival chain. I was comparing the quality of gyros. Just so it is known, Arby's came out the winner! Their ingredients actually taste better and fresher. The employees make the food look appetizing when preparing it. It isn't prepared indifferently. The employees here are extremely polite & courteous. Their store always looks clean. My only critique? Every now and then, when I order turnovers, they accidentally forget to put them in the bag. Fix that & everything is aces! Overall, I recommend them."

"First visit at this location. Look at my other reviews, I normally give good reviews but this one cannot be. My chicken cordon blue sandwich was not good. The chicken portion was burnt and cold. My wifes fish sandwich was cold, obviously it had been sitting for a while. Our fries were mixed with cold fries and fries that were not cooked long enough. I will give them another try later, hopefully I can raise the review. The shake tasted artificial. The oreo bites were good, the children's roast beef was good."