Chrysler Jeep Dodge Ram Boise Service Department 222 South Auto Drive, Boise, ID 83709

"My experience started off rocky.. I received a coupon via email from Larry h Miller for 3 full synthetic oil changes for $100.. what a steal right? I showed up and the gentlemen helping me originally was not very friendly and gave me some attitude.. I understand, it’s hot, we’re all over worked but if a coupon is sent out with Larry H Miller attached to it I feel they should honor the coupon. After a brief discussion I met with Michael. Michael was wonderful and worked with me to get things settled and we came to a mutual agreement. Thank you for being patient and working with me Michael!"

"After my last repair on my Ram 1500 I was given a sales pitch to try their oil change program and was told it was fast, thorough and efficient. I called to schedule my oil change and the service desk stated they don't take appointments and to just come by and they would get it done for me. I arrived and waited quite a while for someone to assist me and then was told it would be a minimum 2 hour wait and that I should have made and appointment. I told them I tried to make an appointment and was told I couldn't. I told them and I can't wait two hours and that I would just like a refund on the oil change program. The manager stated they couldn't refund the program. I have used the service department on multiple occasions and find the service writers and manager to be less than helpful and apathetic. If you sell a service, it is a reasonable expectation to get the service represented when given the sales pitch"

"The service representative that helped me was awesome, but when I was ready to leave I had low tire pressure warnings for two rear tires. I advised a different representative near me because my original one was busy. He called the mechanic and asked if the tires were topped off, and they affirmed they were. I told the gentleman that both tires were nearly 20psi under recommended pressure. He responded that it will reset after I drive off. That didn’t sound right to me, but thought I would give it a go for fun. As it stood, the pressure never appeared back in my tires so I headed back to the service dept. Once there, my original representative helped me and spoke to the mechanic tech who serviced my truck. The tech said he topped off the tires, so my representative checked them and confirmed they were very low so he put in the appropriate pressure and apologized. I thanked him. On my way home I heard a whistling from under the hood. Once I arrived I popped the hood and noticed my air filter attachment was in the right place, but none of the clamps were in the secured spot to keep the filter in place, so I clamped them all myself. Honestly I think the tech just needs to slow down a bit and assure his work is done correctly before giving vehicles back to his customers."

"We were told to bring the Jeep in 8/12 at 8:00 AM and leave it and it would be worked in, in a couple days, which we did. When we arrived, I told the service writer that it had overheated a few days previous just before my wife got home. I checked the coolant and it was fine, so started the Jeep and let it run. It was still hotter than usual, but started coming down. I told him checked the coolant again and it was full and drove to your location and it did not over heat, so obviously, the thermostat was sticking and that was the problem. I would have expected that was enough information to know that the thermostat needed replacement. The service writer said he would definitely need 2 days and we said fine, just give us a call. When we had not heard anything by Saturday mid-day, the wife called and was told they were not able to duplicate the issue. He was not sure if it would be done that day or not. At 4:30 PM, we drove to your location and was told they still could not find anything. I told him, it just needed a thermostat. Then I talked to the service manager and re-iterated the same thing to him and he said they would just replace the thermostat first thing Monday morning. On Monday, we found out there was an issue getting the bolts out then then found they got the bolts out, but had to break the housing to get them out, so it would be Tuesday before they could get a housing and complete the repair. When we picked it up, the service ticket said one of the issues was it was low on coolant and there was rust in the coolant, so they topped it off. As I said earlier, I had checked the coolant before bringing it down and it was at the full mark. It was not low when we brought it in. The coolant would be low and need to be topped off, because of the thermostat being replaced. It was not low when it was brought it in. We take exceptionally good care of our vehicles and I have always done the maintenance. I would have changed the thermostat, if I was not suffering from some medical issues. This was over-all the worst service experience I have ever had and there was not excuse for it. If the thermostat had just been replace as I had requested, we would not be having this conversation. What is more disturbing, is the fact that we have had service done at this facility on both our our vehicles and were extremely satisfied with the work and how we were treated."

"I had my front windows tinted. This is a necessity for me. Excellent job done and he explained things well! In and out in less than an hour. I didn’t have to leave my car for the day thank God! Thank you for a good job well done!"