Knudtsen Chevrolet Service

"Brian was amazing and we highly recommend if you don't want to be ripped off go here!"

"Scheduled an appointment for just an oil change was told a certain price upon scheduling. Price was not honored and they cut a line to my power steering ended up paying way more and now replacing way more also need to add they called and tried to sell me a new vehicle and was very persistent on the matter. Today I was cheated and burned I will never go back or recommend this establishment or any of its affiliates and I strongly urge you the reader to definitely not go here and do your homework and go somewhere that only does oil changes exclusively.good day and happy trails"

"I took my Tahoe in for the 30K service today. I booked the appointment online, and as you can see in the photo it included several services INCLUDING an oil change, and air/cabin filters. I even called when I scheduled to confirm the pricing (~$350). Fast forward to today I drop my Tahoe off for the services, and to my surprise get a call from the service advisor asking if I want to add the air/cabin filter service. I let him know that online it showed it was included, but that I will just change them myself. I go to pick up my car this afternoon, and again I am surprised to see a $110 oil change charge on top of the $350 30K service charge as this was included online. It's not about the cost at this point, Tim the service advisor was nice enough to give a $50 discount on the oil change, it's more about the inconsistent messaging from them verbally/online. This is just a warning to quadruple check what is included before you go there for service. For reference - pictures of the filters they said they checked that needed replaced from being dirty, and the coolant they failed to top off. Update - Brandon the Service Manager reached out and had agreed to make things right. I appreciate his response and am happy he acknowledged their mistakes."

"Service sucked! They charged twice as much for parts then any auto parts store. Called to cancel work order, didn't pass it along to technician who did the work just canceled. Manager said because work was authorized earlier it wasn't thier fault Thierry employee did the work after work order was canceled."

"Needed oil change for our truck. Booked an appointment online for 2:00pm. Arrived on time-then waited and waited.. finally at 3:30 asked when will I get our truck serviced…another 25-35 minutes…so WHY DO YOU EVEN SCHEDULE an appointment? This the 2nd time we had an appointment scheduled and waited for hours for an oil change."