Brooke M. Cloninger, D.D.S.

"We were not aware that we had an outstanding balance on our account. instead of calling or emailing, they'll just send you to collections."

"The only time I went to this office was for an initial visit. I had been without insurance for close to 20 years and knew there would be a lot of problems. Also, my pediatric dentist had been a real piece of work, so it left me always very uncomfortable and apprehensive with dentists. I relayed this experience and how it made me feel to them and they seemed incredibly unconcerned. They did discover I in fact had a number of problems and would require a lot of work. First, however, they referred me to an oral surgeon to take my wisdom teeth out, as that was the most pressing issue, as well as schedule a follow-up for after the surgery. Unfortunately, my work schedule changed and I had to cancel the follow-up. I asked that they call me back closer to the end of the project I was working on to reschedule, and they never did. I have tried off and on to get back in, leaving messages on the phone, and they have gone unreturned. A little more than a week ago, I started having some pain in my lower jaw, so I called in again and left another message, which went unreturned. Then again yesterday, and it was unreturned. I called today and finally got someone who picked up, explained the situation, and the earliest they could get me in was in 2 days. I asked why my calls hadn't been returned and was told very rudely that they had been on vacation for 2 weeks. This information was not on their voicemail service. Ultimately, I found another dentist that took our insurance, who happened to be one that had seen me on an emergency previously, and they were able to get me in sooner, so I canceled with Dr. Cloninger. The doctors in this office may be very competent, but I wouldn't know. I never got the chance to actually experience their care beyond an evaluation because the office staff was so rude, disorganized, and completely lacked any empathy. This poor management is a reflection of the doctor/provider themselves and erodes trust with the patient. My wife has been a patient with them for about 12 years, and I'm going to encourage her to find care elsewhere as well."

"It is always a very warm atmosphere when you arrive at the office of Dr. Cloninger.You are always greeted by the entire staff.This allowed me to feel as if I were part of the family. In addition to the above , Brooke and her staff are very professional as well as highly competent. I feel very secure every time I visit her office.I might add, Brooke is also a very sincere person."

"Very nice staff, very professional. Going to the dentist sucks but these guys do their best to make you comfortable. They are so friendly it literally make me feel at ease. Thanks Dr. Brooke."

"Best dental experience I’ve ever had! Cannot say enough positive words about this office. The entire staff is so friendly, kind, and helpful. I am always greeted like family and treated with the utmost care and respect. I am provided options for care and educated about my choices. My teeth have never felt or looked better and I am so grateful for the team here who provides exceptional care each and every time. Thank you so much!"