Syringa Salon 502 Cedar Street, Sandpoint, ID 83864

"I’ve been debating whether or not leaving this review for almost two months now, since my appointment with Ali. I usually only leave reviews if the place is extremely good or extremely bad, given that Sandpoint is a small town fueled by small businesses. But for that very reason I think we deserve better services. I feel sometimes people get away with giving mediocre quality service due to lack of competition and high demand. I had my appointment with Ali, after some back and forth from her end changing my time and canceling my appointment. This was due to school being canceled and her kids needing to stay at home, which I totally get and I don’t base my one star rating on but I thought it was worth mentioning. To start with, her nails were so long she literally scratched my scalp whilst washing my hair. It hurt for a week afterwards and it was a miracle I didn’t get an infection. She hurt it so badly I couldn’t even brush my hair for days. Extremely concerning. The time for the haircut came around and I showed her a picture of a shoulder-length cut that she barely glanced at. My hair was waist-long. She grabbed it and chopped it about two inches over my shoulders at once, much shorter than what I had asked for, no room for error. My hair grows very fast, so again, even though this is actually a big deal, it’s not what I’m basing my rating on. I had asked for layers for movement. I can confidently say she has no idea of how to accomplish that, and here is the main reason for my rating: I just had my hair fixed (at a different place, obviously, by someone who actually knows what they’re doing). When this stylist was looking at my hair, he asked me if I had cut it myself. When I said I had paid $60 to have that done, he asked me I they had cut it using their teeth. The more he worked on my hair, the more shocked he was. He said there were non-sensical chunks all over my head and that not even a hair dressing student would cut hair like that. After my appointment with Ali I was immediately disappointed, but I still had to leave a 20% tip because, well, Sandpoint. To add insult to injury, the overall experience was miserable. I was yelled at the entire time I was on her chair, while she was trying to make pointless conversation and small talk over the sounds of blow dryers and equipment being used around us. I left with a headache from that and having my scalp destroyed by her nails. Going to the salon should be a moment for relaxation. I don’t want to be yelled at, I’m not interested in making small talk, I don’t want to have my scalp scratched to the point of pain, and I’m expecting a decent haircut."

"Just had my first appointment with Courtney and loved every minute. I got my roots colored and she color matched my hair perfectly. I especially enjoyed that she uses high quality products as I have difficult frizzy hair and she even took extra time to smooth it out and curl it which was a pleasant surprise since I only booked a root touch!! The shop was very nice and clean too.. I’m happy I found this salon and I definitely recommend it.."

"I had an appointment set for today October 8th at 2:30pm to get my highlights redone by Ali. She had texted today, the same day as my appointment to confirm I was going at about 10am. I could not make it in today because of work and I would have cancelled sooner if i would've remembered but I didn't see her text until about 1pm since I was working. If she would've texted me yesterday I would have be able to tell her sooner I wasn't going to make it. She then replied to me saying she was booked out 10 weeks and that I should've told her sooner and how she's now loosing money and it's "not cool" I see this as very unprofessional of her and I'm severely disappointed that I was treated this way. I used to like this place unfortunately not anymore."

"Best haircut in a long time. Great atmosphere, intelligent conversation and Courtney really cut and styled my hair to suit my face. I have gotten so many compliments! Finally found the stylist I was looking for!"

"I had a great experience at this salon! Kelsey worked me into her schedule, and was a joy to work with. She was very attentive to what I wanted to have done, and I could tell that she honestly cared about giving me the cut I wanted. She did a wonderful job, and I love how it turned out! I definitely recommend Syringa Salon!"