White's Boots,

4002 E Ferry Ave, Spokane, WA 99202, United States

"Great visit today at the Spokane Retail Store! Fantastic customer service from Kevin, a fellow Mainer! He helped me get fitted for a pair of the Classic Cruisers whilst we bantered about our mutual hunting interest. Great store. Great boots. Great service. I'll be back again. Got my eye on those Rancher's too. Thank you, to all of the fine staff at White's Boots."

"Extremely disappointed. I've ordered a pair of Millwood work boots on November 16th 2023. A few week later, they arrived at home in Canada (Obviously, had to pay a brokerage fee which I expected). Upon trying the boots, leather teared like a piece of paper between the tongue and the boots, right in the gusset. I was offered a replacement. I then proceeded to return the brand new defective pair for exchange, and was promised there would be no brokerage fees for warranty exchange. January comes, got a message from Canada Post asking me 63$ for a second time in brokerage fees. That's 126$ total (Once for the OG shipment which I didn't mind paying obviously, and once for the warranty replacement). I then proceeded to contact customer service and management won't refund the second brokerage fee, only credit towards a future purchase. I'm stuck with returning the boots after close to 3 months of waiting, to get a full refund, which I hope will include the first brokerage fee since I never got to enjoy the boots one for one minute in the first place. The irony is they will have to pay for freight back to their warehouse, which should be about the same as that refund would have cost them. But looking at the latest reviews, I’m kind of glad I sent them back as it seems the quality isn’t what it once was. Will look into other brands."

"Recently picked up my first pair of custom order boots and am very happy with them. I have foot issues with bunions, neuromas, and fallen arches from a lifetime of wearing boots and White's was very thorough during the measuring process, taking copious amounts of notes for each individual foot. I was also very specific about the boot design I was looking for and they met every expectation. While there will be some breaking in ahead of me I'm confident that these boots will last me the rest of my life. If you're thinking about a custom built pair of boots save your pennies, they're not cheap. But if you want hand-made, American made, boots made specifically made for your feet, that the maker will stand behind and rebuild when needed then this is the place to come. There's a reason they've been in business for more than a century and garnered the reputation they have."

"4 months and a $400 "Full Rebuild" later. Rebuild was discounted also from a previous mistake by Whites Boots were dropped off at Whites in August and just received them 10/9/2023. We have Tuesdays and Wednesdays off so took the kid to the mall and a pumpkin patch. Come home to two hooks completely removed and multiple already coming loose. Called in and was told to just send them back for Whites to look at and fix. Currently $1,100 into these boots after about 5 - 6 years. Like the box says "Trust the Original""

"Great atmosphere and customer service. When I walked in they measured my feet and had me try on different sizes. We found a boot that worked after 20 minutes and I was on my way. Luckily they had the original smokejumpers in my size because they are currently about 30 weeks out on new boot orders. Will be coming back here in the future. Update: After wearing the boots for around 50 hours they have began molding to my feet and are much more comfortable. Would recommend using Obenauf’s often when you first get your boots to prevent them from drying out and cracking. More than happy with my purchase these are my favorite boots."