Shoe Dept. Encore

"Big selection of different shoes. If you can't find it in store you can order online."

"My wife purchased a pair of shoes to be delivered. The same day, my wife called and cancelled the order. Our credit card was charged immediately and still 10 days later, the charge has not been reversed. My wife contacted customer support, and the person said "there was nothing from her side that she could do and that it’s up to the credit card company and our bank from here." This is a strange response. I do not recommend a company that does this kind of thing. Follow-up on this. As you can see below, the store responded and asked me to contact customer support. But they obviously did not read the review. I said we already did that "My wife contacted customer support, and the person said "there was nothing from her side that she could do and that it’s up to the credit card company and our bank from here." I ended up disputing it with my credit card company. The CC company immediately accepted my request and I was refunded. This will probably mean that the merchants will receive a negative mark by the CC company."

"I asked for a particular gym shoes to be held when they got them in stocks and they remembered. Service was great."

"Came in with my 13 year old daughter earlier in the day. Some worker with glasses was being a complete creep and staring at my daughters body up and down and got too close. Had to leave without buying anything because of him. Sad to see how men like him are hired in places like this."

"Would have loved some help or any kind of acknowledgment from the staff here today. We said hello and the four of them standing at the register completely ignored us. Then proceed to pretend to work but clearly only have time for social hour. I would have loved to buy something but that completely put a horrible taste in my mouth from the second I entered the store. what has happened to customer service? Is it dead?"