Popeyes Louisiana Kitchen 8840 West Fairview Avenue, Boise, ID 83704

"Typically Popeyes at this location is pretty good, love the Mardi gras mustard. This time I wanted to try the flounder sandwich they have advertised. I was told it would be a 7 minute wait, which is ok, I'm glad he warned me, but it really wasn't worth the wait or price. The fish was soggy and tasteless, the bun was greasy, barely any sauce on it. The fries were cold and hard. Wasn't given a bag, napkins or the sauce, the employee had to go back in to grab the sauce after I asked and had been waiting. This restaurant is pricier than most fast food and for what I got, I can't see the value of going back."

"Ordered 12 wings. Was first given cold wings. I talked to the manager and he gave me a bunch of free stuff trying to make it right. I threw it all out after trying to eat a couple wings. They were just nasty. Tasted like dirt and had a bunch of red seasoning or something between the skin and the Chicken. The manager is very nice, but wow gross food."

"My first time eating at a Popeyes & it was disappointing actually. I placed my order, but I had to repeat myself, as if she wasn't listening. Then to the drink machine, which was filthy & the Coke was out. All the while, one of the employees was mindlessly wiping down trays, staring off into space. They called our order which wasn't even warm. I felt the meal ($27 for 2-3pc tenders combos) was overpriced for mediocre food."

"Indulging in the irresistible craving for Popeyes is an experience that we all know too well, and today was no exception. Let me tell you, the Blueberry Lemon Cream Pie is an absolute delight - a true culinary masterpiece that leaves your taste buds in a state of bliss. However, I must share my disappointment with you. Despite the pie being listed on the menu, we were informed that it hasn't been available for almost four long months. Can you imagine that? Four months of yearning for a delicious treat that we could not savor. It's disheartening to see the same outdated menu being presented to customers, giving false hope and setting unrealistic expectations. Unfortunately, this wasn't the only item missing from our desired feast. Other items that I longed for were also absent, causing further disappointment. The young lady who assisted us, while polite, seemed unable to provide any additional information or insight. It saddened me to hear her mention that she was merely there for a paycheck. This situation highlights a deeper issue - a lack of belonging and appreciation for the hardworking employees. As a fellow business owner, I find it truly distressing to witness such an environment where employees feel detached and unimportant. It is imperative that actions are taken to address this matter and foster a sense of value and motivation among the staff. When employees genuinely feel like they matter, it creates a positive atmosphere, not only benefiting them but also enhancing the overall customer experience. On top of everything, I regret to inform you that our dining experience was further marred by noticeable understaffing issues. We patiently waited for a staggering 26 minutes without receiving our order. Concerned about the delay, I approached an employee to inquire about the situation, only to be met with conflicting explanations. One staff member claimed that our order had been given to another customer, despite the fact that we remained seated at our table and never witnessed such a transaction. Another employee then informed us that our name had been called, implying that it was our fault for not being attentive. However, I assure you that we were right there, attentively listening to other customers' names being called and observing those who arrived after us receiving their meals promptly. Feeling increasingly dissatisfied with the situation, I expressed my disappointment to the gentleman behind the counter. Instead of addressing our concerns professionally, he abruptly offered us a refund and suggested we leave due to our perceived rudeness. It is important to note that my intention was never to be impolite, but rather to express our frustration and seek a resolution. I specifically communicated my desire for both a refund and the meal we had originally ordered, and eventually, both requests were granted. Such instances of miscommunication and customer dissatisfaction can be disheartening, as they tarnish the overall dining experience. It is my sincere hope that the management takes note of these issues and works towards improving their staffing levels, ensuring efficient service and avoiding unnecessary misunderstandings. Every customer deserves to feel heard, understood, and valued, even in moments of frustration or disappointment. In the spirit of constructive feedback, I believe that addressing these concerns and fostering a customer-centric environment will contribute greatly to the success of this establishment. Let us hope that future visits to this restaurant will be characterized by efficient service, clear communication, and a genuine desire to provide a memorable dining experience."