Commercial Tire 1900 South Cole Road, Boise, ID 83709

"Alignment is $120 and after I left there is no warranty and the steering wheel what not straight."

"I have a buddy who used to work at the Cole location like a decade ago. Been coming back for little things and new tires. I went to get new tires on my wife's car and asked that they replace the serpentine belt and check on an O2 sensor. Dropped the car off just before closing time the day before and didn't hear anything all the next day. With an hour left to close I called them to see how it was going. The tires were done but nothing else was touched. There was a quote for the work and I was told that I was called and someone talked to me but I had no missed or received calls. They offered to still do the work but it wouldn't be done that day so I declined. That's a bummer for the mechanic that would have had easy money in his pocket. So I picked up the car about 10 minutes to close and right away noticed a new noise coming from the front drivers side. I took it back and explained what I was hearing. I decided to leave the car overnight again so they could look at it in the morning. I was called the next day and told there was no noise and it was probably just ice. I went over at lunch time drove it less than a block and I was still hearing the noise. I took it back and explained it was still there. The manager took it for a test drive and I pointed out the noise and she admitted that there was a noise. She said that they would have a look. After a bit of waiting I decided to go back to work and come back before closing time. I asked that they call me to let me know what they find. 4 hours later I'm heading back over and still no call. I get there and am told my hub assembly is going bad. I ask for the key and left. This is the first bad experience I've had and most of it was because of the manager. I was told she called me with the quote but she didn't. When I came back to report the new noise I was treated like an inconvenience. She told me that even after looking at it there was no noise. When I brought it back during that lunch I was again treated like an inconvenience. She didn't call me before I showed back up and then when I walked in and she saw me she headed out to the shop. When she finally came back in I had to ask what they found to even start the conversation. She had no idea and left to talk to the mechanic. When she came back with the hub assembly diagnosis there wasn't an offer to schedule a repair or really anything said after that. I had to ask for my key. What happened to customer service? She definitely didn't want my business and so I will never do business with that location again. I will still do business with Commercial tire but from now on I'll only be going to the Apple Street location where the crew and manager are excellent at helping."

"It's getting pretty typical for companies to do less and charge more. I only went in for a tire rotation.I guess I forgot to ask them to check the tire pressure . Maybe im just talking silly"

"Total trainwreck. You know it's bad when you know the names of the people working there because you've called so many times. Called 2 weeks ago to get snow tires on my work vehicle. They said it would take 3-5 days. Fedex apparently lost 2 of the wheels so it took 2 weeks to get all 4. I get it, that's out of their control. . What's not out of their control is that the tires they ordered do NOT work on my vehicle- they got the load rating wrong. What's not out of their control is me having to call them every couple days to find out what's going on, because they would tell me they'd call me back with info. If I wasn't calling them, I'd probably still be waiting. Even yesterday when I left in the afternoon, I was told they were looking to find the right set of tires- still no follow up call. I called Bruneel/Point S and they have a set in town they can install today. You can be sure that word is going to spread to the other 300 people who drive fleet vehicles in the company, about where to get their tires changed."

"To say I am disappointed would be an understatement. I used commercial tire for many years. in 2015 or 16 I had a vehicle that I took in at the Nampa location to have the tires rotated and the brakes checked. Three days after said service I Heard the sound of metal on metal when I applied my brakes. After checking into it the brake pads were worn to the point that the rivets were cutting into the rotor. After going back to said branch to complain about why they notice when I asked them to look when they rotated my tires I was told that there was nothing they could do about it that it was my vehicle's fault. I said at that time I would never use commercial tire again. Once the employees bought the company I thought well maybe they've changed for the better with new ownership. So I went back to commercial tire I bought tires. I've been riding around on those tires for a while now last week I discovered that I had a rock stuck in my brake caliper. It was riding just at the top of the disc just barely touching it. I knew it needed to be taken care of and I knew I needed to have my tires rotated and I also knew I didn't have time to do any of that myself so I took it to commercial tire on Saturday I explained to the person (I won't use names here on the phone that I had a rock stuck in my rotor and that was the main reason for bringing it in secondly rotate my tires. When I received a phone call later that day I was told about some other problem with the brakes that had nothing to do with what I brought it in for and when I asked about the rock in the brakes I was told no my guys spun all the tires and they didn't hear anything I didn't have time to leave it longer for them to go back through it. So I went back and got my vehicle. As soon as I left I noticed the sound in the brakes was worse. Within a very short period of time the brakes began to shutter. And by the time I got to my next stop which was literally just a few miles away I looked at my rotor and it was completely chewed up from the rock being knocked out of the caliper and into the brake pads. Moral of the story is I do not and will never trust commercial tire to ever work on my vehicle again I will never even shop there again this is two times I've had this problem with commercial tire two different first time shame on you second time shame on me. Now it's going to cost me a new rotor and new pads I went there looking for help looking to avoid a problem to save money two times. And in both situations it cost me New brake rotors and new pads and it never should have cost me brake rotors if they had actually done their job. I have to change my post to five Stars. I talked to Chris at corporate she suggested that I bring it in so they can look at my car. I took it in Ron looked at it. Before Ron could even tell me that they were going to take care of it he already had the parts ordered and on the way. I'm very impressed The brakes were so bad at that point there's no telling what even caused it for sure. But commercial tire Ron and Chris made it right I appreciate that beyond words. In today's world it can be hard to find people and businesses with old school values. But the new ownership and commercial tire crew has nailed it I feel much safer driving now and I will continue to use commercial tire for all my tire and service needs. When you find a gem hold on to it. I truly do believe I have found a gem in this crazy busy world of ours. Thank you Commercial tire. I also want to be sure to apologize if I seemed short on patience during the process of this situation. Thank you again for your quality service honesty and transparency."