Peterson Auto Body 1450 North Kimball Street, Boise, ID 83704

"Yikes. This was the worst costumer service I have experience. I had called ahead and spoken to Ben. When I arrived, Ben ignored me when I came in. After a few minutes I asked if I was in the right place. He clearly let me know I was I inconveniencing him. He begrudgingly looked at my car damage and gave an estimate. When I asked about scheduling the repairs he again seemed put out. I mentioned that he did not seem interested in my business. I left and went to a neighboring body shop where I was greeted by a delightful young man who took a look and quoted me 1/3 the cost Ben gave me. Needless to say, that shop has a new customer and Peterson’s needs to teach customer service to their employees. Shameful."

"If you are looking for timely body repairs, DO NOT go to Peterson Auto Body. I hit a deer with my BMW in July, which resulted in damage to the front end, and some damage to the radiator. I had the vehicle towed to Peterson. They told me it would be "a while" before they could get it fixed because they said BMW does not commit to any schedules for parts. I checked the repair progress occasionally, and they said they were "working on it", or that they were "waiting for parts" but would provide no schedule. After 2 1/2 months, I was told that they had finally torn the damaged portions of my car apart to determine what additional parts needed to be ordered. So with the prospects of another six weeks to two months of waiting (and continued charges for rental vehicles), I gave up. I talked to the sales people at Peterson, and they said they would take the damaged BMW as a trade-in, so I bought a new hybrid BMW. The sales people also said that BMW always provides an estimated time for delivery of parts. The conclusion--Peterson Auto Body is seriously overwhelmed and under-staffed. If at all possible, I would recommend that you take your damaged car elsewhere if you want timely repairs."

"Nice to see a response to my review 2 months after I posted it :). Who exactly from Peterson responded below and whom should I ask for as I call the general phone number you left below? Very disappointing experience for several reasons, despite being recommended and paying a lot more more than competing body shops quoted. Left messages to address issues with GMs and owners, but no one returned messages or could make time to help. Would never go back and do not recommend."

"My tundra was returned a day early and looked better then when it was new! They went above and beyond cleaning and really care about the truck they worked on. Thank you! You folks have always been a favorite place for us."