O'Reilly Auto Parts

"These guys at this location always go above and beyond. Last visit I ordered a part for my teenage daughter. She went to pick it up and they installed it. Didn’t even need to ask. Great service"

"My daughter went to get supplies for her car and the guy helping her disappeared, so she proceeded to take her items to the register standing there for a few minutes while another employee was up there. He didn't pay any attention to her because he was to busy on his cell phone to help a customer. My daughter just walked out without her items and came home upset and crying. Very disappointed, I work in customer service and when a customer comes to you that's your job not sitting on your cell phone!"

"My experience was phenomenal, William was amazing, I avoided this store for a really long time due to one particular employee. I dreaded having to come back to this store to get a new bulb for my car but because it was the closest one, I went in and I'm glad I did. William explained everything to me in a calm and collected tone and answered all my questions thoughtfully and respectfully. You have a Rockstar employee, don't ever lose him."

"Went in to get rotors resurfaced that barely had any grooves to them. I changed my mom’s brakes and the pads had got worn down but not quite all the way through the pad. It was also her first time ever getting the pads replaced on the car. We asked to get our rotor’s resurfaced and the guy helping us told us he couldn’t do it even though I’ve seen rotors that are WAY worse that have been resurfaced. I’ve had rotors with indentations that have been resurfaced before these ones weren’t bad at all. We finally got him to do it but it took 3 hours. I’ve got rotors resurfaced multiple times at other locations and at most it takes 30 minutes. He gave us attitude and every time I’ve gone into this o’reily’s I haven’t had a good experience. I recommend to go to a different location where they actually prioritize customer service and not just help you when they feel like it."