CVS

"Spent the past 2 days fighting with a nationwide discount card system outage. Have to press 5 buttons and ask to speak to a pharmacist twice before being transferred and left on hold for more than 5 minutes each time you want to speak to them. As I’m on hold to get them to cancel a prescription they ran as picked up when I did not pick it up, I drove there and was still on hold while I stood in a line with nobody in front of me. 41 minutes from the time I started the call to the time I hung up when an employee spoke to me in line. Whatever you do, go to any other pharmacy instead. Do not use CVS. Hyvee was ready with my med in 15 minutes and I spoke to a person on the phone 30 seconds after pressing 1 button every time I called."

"CVS IN SHAWNEE They work REALLY HARD!! And sometimes with very few people. Gotta know this, thank you for getting me my antibiotics today so quick!!"

"Sadly, the staff are just too busy to care, listen to client issues, or answer phone. I had insurance change and asked them to bill under that. I had name change too and asked for update. They continue to bill other insurance even though i ask for new one to be used. They are too understaffed, busy, and chaotic to care and made me feel like a problem they did not want to deal with. I am beyond disappointed by this location."

"Wish it was possible to leave a zero star review and I’m going to echo what others have already stated. This place is awful, every time I go to pick up a prescription, it’s never ready and I do mean every single time without fail! It’s not just this CVS, this is a company wide issue, it’s just awful. You get the wonderful message that your prescription will be ready after 2 PM, I go the next day and it’s still not ready? 24 hours after you told me it was going to be ready! If I had a dollar for everytime this has happened to me, I would have a ton of dollars! Avoid at all costs! Unfortunately for me with my insurance etc.. I have to put up with this silliness. The place is dirty, your prescription isn’t going to be ready and the employees have no concept of customer service"

"Had a strange experience here. I pull up and notice that I'm one of the only cars in the lot; I walk in and say hi to the lady who greets me and it seems like I'm the only customer in the store. Continuing on, I hear her yelling after me as I reach the oral aisle. Maybe I should have turned around at this point, but I felt confused and uncomfortable so I just go ahead and survey the toothpaste options before picking one out, hoping she just leaves me alone. When I turn around she is indeed gone. I'm thinking about whether there is anything else I want to get while I'm there, so I scan the signs and as I do so I hear her gruff voice over the intercom: "Aisle thirteen sirrrrr." I stop, confused, thinking 'is she talking to me'? I look at the camera and point to myself and I hear her sigh over the intercom before saying: "I have no clue what you're looking for, but try aisle thirteen." I'm thinking 'A. Why does she think I need help finding anything? B. Why does she think she knows what aisle it would be in? And C. Is she just sitting there watching me on the monitor?' I glance at aisle thirteen, and it says "First Aid". I do not need anything related to first aid. Instead, I proceed to aisle three and pick out a stick of deodorant. I'm still not seeing any other customers in the store, and I'm just hoping I don't need to deal with this lady up front. Fortunately, by the time I reach the register she's gone and I'm able to use self-checkout and leave without encountering her again. Who tries to 'help' a customer that way? No harm done, but just strange."