H&R Block Block Way, Kansas City, MO 64105

"horrible service. They NEVER answer the damn phone. They wont give me info for my last years taxes without buying it so now I can not get my taxes this year because the IRS is requesting info from it but HR block screws you. I will be filing a federal complaint and law suit. Oh and if you do"

"Wish I could give a 0. They took a refund loan out of my 2024 refund that I NEVER requested or received. I have been going back and for with them for 2 weeks and now being told I have to file a formal complaint and send it in by mail and wait for a response by mail. They have stolen my money and not taking the steps to correct it. DON'T FILE CHECK THEIR INSTAGRAM NOTHING BUT ISSUES THIS YEAR"

"Denver HR Block did my 2020 taxes wrong. IRS send me a letter. I called main office in KC they send me to Denver office. I send Denver 1040 & copy of IRS letter with new address & told them I had surgery couldn't walk I requested the $329-they charge me for the service. Didn't hear, I complained to BBB. HRBlock said they tried called me since I didn't answer they close the case. They could have send a letter to me. Today I spend over 3 hrs trying to talk to HRBLOCK Excalating section ( Ms.Cox) as she called me. No results I was transfer 4 times, given bad phone numbers to call. This is a bad faith company. I wa t my service fee back. They advertised they do if they screw up, which they did."

"Christina Carpenter made it such a pleasant and wonderful experience. Taxes suck, but she made it, dare I say, fun! Thank you so much"

"H&R Block collected my $10 for a backup copy of the 2022 Business & Professional Tax Software on12/8/2022. I have purchased H&R Block software back up copies every year since they began online download for redundancy in case of hardware failure. They never sent me the CD. I called many times and was given promises that the CD would be sent out. On 7/15/2023 I finally went to the BBB of Greater Kansas City. The BBB was unable to get a resolution to the problem. H&R Block offered a refund check but first required that I provide them with my social security number and date of birth. H&R Block does not need my personal information to cut a check! H&R Block's Natalie Moreno, Associate Business Analyst, then began making the excuse that the CD distribution was handled by a third party and she could not get the CD. I asked for a copy to be made for their server where they keep copies of the software that they sell. She refused to do that. I had hit the proverbial brick wall at Block. The top level of the Peter Principle. I'm positive I am not the only one out here who had the very same problem. Block takes the money and makes it impossible to get the product contracted for or a refund. Beware!"