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Mercy Behavioral Health - St. Louis
615 South New Ballas Road, St. Louis, Missouri, United States
About the Mercy Behavioral Health - St. Louis
Mercy Behavioral Health - St. Louis is a leading healthcare institution located at 615 South New Ballas Road in St. Louis, Missouri. As a hospital specializing in behavioral health, we provide comprehensive and compassionate care to individuals facing mental health challenges. Our dedicated team of professionals is committed to promoting wellness and recovery through a range of services and treatment options. At Mercy Behavioral Health - St. Louis, we prioritize the well-being of our patients and strive to create a supportive and healing environment for all who seek our care.
Photos of Mercy Behavioral Health - St. Louis
615 S New Ballas Rd, St. Louis, MO 63141, United States
Opening hours of Mercy Behavioral Health - St. Louis
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
Day off
Sunday:
Day off
Reviews of Mercy Behavioral Health - St. Louis
"Terrible experience for our teenage son dealing with suicidal thoughts. They tried to act like they would help our son and follow also follow court order since we have 100% medical decision making and are the primary custodial care giver. They kept our son for 10 days. They said they would call us everyday they did not; we were the ones calling. Inconsistent care with different people nearly daily. Then according to court order he had to be released to us and they called the other parent with only visitation rights. She drove into the parking lot as we are trying to leave with our son and took him. The hospital refused to help us. Again she has withheld our son from us from over a month. He has not taken his meds, not been to outpatient therapy, or counseling due to the the unethical incompetent practices of the hospital. We have a court case and are awaiting trial. Don’t trust them with your children and go somewhere else! Run as fast as you can! I recommend St Louis children’s hospital!"
"I was an emergency admit to the inpatient program. I spent 24 hours in the ER after signing myself in for 48 hrs, I was kept for 72 hours. I asked the nurse practitioner who gave me the paperwork if I would be released in 48 hours if I signed the paperwork, and they said yes. They did not inform me that they could keep me in the hospital for however long they decided was fitting, they also neglected to tell my family this and lied to us multiple times. When I was admitted a nurse told me “You do not deserve rights because you wanted to kill yourself.” During my stay in the ER ward, my room was not clean, with stains and dirt on the walls and floor, they also neglected to feed me the first night I was there, and when they did remember to feed me they never took the trays back and left them piling up in the corner of the room. I was rarely checked on during shift changes. They transferred me to the psych ward and I immediately was given sleeping medication right off the bat without speaking to or seeing a doctor. When I did see a doctor they overmedicated me putting me on 5 times the dose of the previous time I had been prescribed these medications. I spent my time in the psychiatric ward, over-medicated, sedated and I felt like a zombie. The therapy within the psychiatric ward was not helpful, they did not talk about any issues or feelings anyone was dealing with and simply distracted patients for fifteen minutes. My room in the psychiatric ward was also dirty, I even found an old pill on the ground of my room, which I had to flush down the toilet out of fear they would accuse me of not complying with taking medications. The nurses for the most part were unhelpful with one feeding into the delusions of a patient with schizophrenia and starting verbal arguments with patients. This was not a helpful experience, I came to get help and in return, my dignity was stripped from me and I was treated like a prisoner. Staying in this psych unit traumatized me more than helping me. Please for the love of god, do better."
"I went in with suicidal ideation related to a lack of finances and stayed in the covid inpatient facility. Though the treatment there was decent it’s taken over a week to get leave of absence paperwork filled out costing me more money, due to being unable to go to work. Everyone keeps saying they’ll either speak to someone and call me back, transfers me to another department or says another department will handle the paperwork. It’s negligent and lazy. H.R. from my employer said anyone from my care team or any nurse on site is fine, but nothing gets down. It’s just empty promises."
"To even grant a star should be an option… The absolute worst, most disrespectful and poorly organized medical facility I have seen in my entire life. Not only was I given misinformation during discharge that prevented me from resolving an issue with the medication THEY provided, but my primary care physician in the SAME HOSPITAL was completely stonewalled at every turn by this department as well. Considering mental crisis/serious domestic violence and abuse were involved, the entire team at this facility should be utterly ashamed of themselves for how they treated me less than only hours after my discharge… absolutely disgusting behavior. Protect yourself and your families if using mercy for ANY psychiatric services, and the glowing survey I sent this morning before this all happened has most certainly been revoked. Do better."
"Be very careful taking your loved ones here. My wife was having postpartum depression and we wanted to see and talk to a psychiatrist. We VOLUNTARILY checked her in and waited 24 hours for a bed. Only received updates when asked and eventually at about the 24 hour mark, I began making calls to therapist to get her an appointment. I have a degree in Social Work and have worked in behavioral health centers. After calling a few therapists, they told me that my wife didn’t need to be admitted and that an outpatient care program would suffice... I brought this up to our “care providers” and was told that we had to wait to talk to the psychiatrist to be released. Due to her not being technically admitted to to a ward, we have no “treatment team” so we’re currently in limbo with no hope of getting real help. I’ve asked to file a grievance and have still not heard back from anyone. Hours go by with no update and what they are currently doing to my wife is unethical as this is not the care we signed up for. Word to the wise, if you have a loved one that needs help, take a deep breath and call around to a therapist. Don’t rush in to see a psychiatrist and don’t sign the papers. I can’t believe that we went into this, voluntarily, and now we’re being told were basically stuck. We’ve gone to Mercy for everything. Health issues, our baby delivery, everything. Always had a great experience, this time has ruined it all. If I could offer zero stars, I would have. Please be warned. ****update***** So eventually we were told that we had no rights since we signed in to be admitted. I asked the social worker to review the paper work as it states that: “you have the right to request discharge from the hospital. If you request discharge, your treatment team must determine if you should be safe to leave the hospital. Under Missouri law, if there is a concern about your safety or the safety of others, the treatment team can opt to keep you in the hospital as an involuntary patient. If we determine that you are safe, your request for discharge will be honored.” Just so everyone knows, you have no “treatment team” until you have been fully transferred to the ward or actual psych building. You will not see a psychiatrist until that has taken place. When we brought it up to the nurses that we wanted to leave, they transferred us to a more guarded area of the ER. Basically put into a locked area. I continuously asked to see our treatment team and I was told we didn’t have one yet. They eventually told me that my wife would have to be re-evaluated before she could be let go... but we never got that. One of the social workers eventually told us that the psychiatrist reviewed the notes from the day before and denied our request. So much for a revaluation from our “treatment team” right? Fast forward a week: my wife was let out, but ONLY because I had her therapist, psychiatrist, and Mercy’s own ‘mommy and me’ program calling the behavioral group and INFORMING the team what my wife had and was dealing with. All they did was push meds. I’m my opinion, it wasn’t to better my wife, but for financial gain. Which is extremely disheartening. I tried to file a grievance prior to leaving that day, as I was told by Er staff that they would help me do that, however, they never did. They told me to go to the Front desk on the way out and when I did, the front desk lady was shocked they had me ask that as there was no grievance form I could fill out. She told me that I’d have to call in and speak to the patient relations team. So I did. Left messages twice and no return call for several weeks. Eventually I was able to speak to Keith, director of nursing, who reviewed the notes, heard our story, and was shocked that “the ball was dropped several times”. He did a report and told me the team would review it. They eventually did and sent me a letter saying they we’re sorry but felt as though they did everything to protocol. Again, I’ll never go back."
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