Humane Society of Greater Kansas City

"My experience with this organization spans many years as a volunteer, both working events and in the shelter working with the animals. I have adopted 3 times from here. I am truly puzzled how they get such high ratings. If you try to adopt or even meet a specific animal , you won’t get a return phone call or email -you’d better just show up and hope for the best-which of course you can’t do if they are in foster. Frequently their phone system doesn’t work properly (“press 2 for adoptions-nothing happens”) I am not just complaining-this has happened to me more than once in recent years under the current management. I know animal rescue well and this isn’t favorable to getting adopters to continue to support the organization or get animals in good homes. Sadly, I will no longer look at their adoptive animals, follow them on social media or donate. I’ve talked to other people who have tried to foster here and the response is pretty much the same -they do not have their act together. And they used to in past years for certain!"

"I had to take off work to pick my dogs up after being neutered because they had so much anxiety. First the told me to pick them up between 3:00 and 4:00 but then I got a call at 12:00 saying I needed to pick them up asap. Since they knew they both had anxiety they should have offered me the calming medicine when I picked them up. Instead, when I posted my concerns on their website they called me a few days later and offered to give me a script for calming medicine. Well by then I had delt with their anxiety and had bought treats that calm them. Other than that the fees were very reasonable and there was a week waiting on their schedule to get them in. They explained things very well about the procedure and what to expect. Overall my experience was satisfactory."

"Great place, friendly staff, very helpful. We couldn't be happier. Thank you for all your help getting Rollo (Romero) to his home with us."

"We have been bringing our pets to them for years. They are just wonderful in every way. Staff professionalism & compassionate patience with the pets. Easily explain fees in advance of taking action. Fees are very reasonable, too. Saved the lives of more than a couple of our pets over the years, and gave us security regarding all others, especially our two current senior dogs. We love the Humane Society like family because they treat our pets with that much respect and compassion."