PetSmart 2727 Iowa Street, Lawrence, KS 66046

"The employees were helpful and informative. Definitely signing up for puppy classes"

"The grooming department is a freaking joke! It seems they don’t want to work as they refuse to groom my dog for “company policy” even tho I clearly stated he gets car sick, but they refused to do the service for excessive “panting and drooling”. Even tho a lady was grooming another dog that was panting as well. They had no problem last time so it’s so weird that they groomed him last time but not this last appointment?!? Totally a waste of my time and gas. I would give it negative stars if I could but they need to retrain their staff with better customer service skills because it’s definitely lacking there! So needless to say don’t go here it’s a joke, save your money and time and find a better groomer!"

"The frontline staff are decent but i will not go back to the grooming dept. The groomers did a horrible job with deshedding my husky, i know they didnt deshedd him because he kept shedding the exact same amount after the grooming session. Ive took him there a few years ago and they did do the job right, they are just lazy now. The groomers were also rude except for one lady. Good thing they didnt ask for tips because i would not have tipped."

"The cashier was very nice and after asking what we were looking for was able to recommend products and able to explain the products that she was recommending. We were able to get the best product for our pets and pleased with the results."

"I have been taking my Lhasa-Poodle for grooming here for the past year despite how overpriced it is, but lately, especially in my last three visits they have been giving my dog this get-away hair cut where they pretty much completely shave her down which absolutely does not suit her breed. My girlfriend even warned them not to do so, but they continued to and today was probably the worst haircut she got. If this is what I pay $60 for I would rather give her a haircut myself. Really disappointed. They white one is my dog and the other one is how she is supposed to look like."