Ducts Unlimited 9917 Walnut Drive, Kansas City, MO 64114

"I don't know what I expected for $109 dollar groupon. The ad said truck mounted equipment but it ended up being two nice gentleman with shop vacs and they were done in 30 mins. I don't really know if the vents got clean. I think I expected equipment that I didn't have in my garage and something that would clean deeper into the vents than a few feet of shop vac hose. This was of course all after an attempted up sell of $750 of total house cleaning. Maybe it's just buyer remorse but it didn't feel like money well spent."

"I have no idea about the quality of service provided by this company, because THEY DID NOT SHOW UP. I purchased a Groupon for their duct cleaning services and called the business phone number. The phone was answered after a number of rings with, "Hello?" That seemed odd to me for a business call, but I mentioned Ducts Unlimited and was greeted cheerfully. The person told me his name was Casey, and he went through the cleaning process thoroughly. I was pleased, and we set a date for the job. The appointment day arrived; and at 5 minutes after the designated arrival time, I received a phone call from "Casey." His "kiddos" had been sick, he just wasn't on top of things, and he couldn't do the job today. Could we reschedule? While I paused to decide on a reschedule date, he said, "Do you want to call me back?" I said yes, and that I would call him right back. He had called me from a number that was different from the business phone number, and he told me to call him back on the number from which he had called. I called back 2-3 minutes later to set an appointment, and there was no answer. It rang and rang. I left a message. Two hours later, I called both the business phone and the phone from which he had called me. No answer, my calls went straight to voicemail. I even said that I hoped everything was ok with his family! I received no return calls. I feel lied to. I have never had a business treat me like this EVER."

"I've read all the negative reviews and to each their own. I was satisfied. The price was right. Service was good. I guess I'm just not that concerned about sweating the small stuff. It was actually quieter than I expected. Nothing came up missing. Nothing was damaged to my knowledge. Used the Groupon for $109. My home was built in 1940 and the HVAC system was installed in 1996. I bought the house 5 years ago. Vents had never been cleaned. Nick was very polite. Kristen was very polite with my appointment and reminders. It only took about 1.5 hours. Nick changed my filter, as well. Before he left, I could already tell the air was much better. Yes, there was residual dust and materials that I cleaned up after, but I expected that...we are in the middle of remodeling in multiple rooms. I will be contacting them in about 3 years to have it done again. Thanks!"

"I’m not a fan of company bashing but I feel I owe my friends to give them my experience with Ducts Unlimited, Air Duct Cleaning Professionals, as stated on their website. They came on Thursday and I felt did a good job. The guy in charge, Nick, did a look through after they were done & said everything was left as it was before. I looked around and found they had made dents in a new hardwood floor vent. When I pointed it out, never an apology just said, “what do you want me to do about it.” Grrr!! Bad customer service! After they left, I started looking around, found one vent not attached so I called the office to have them turn around before they got far away. As I was waiting I found a vent that had obviously not been cleaned, you could see stuff in it. When they returned & I pointed it out to them, Nick said, “Yes that was cleaned.” When I asked why there wasn’t white trash all over the carpet like under every other vent in the house he said, “we cleaned up after ourselves.” He stood there, in front of the other employee & bold faced lied to me! Why would they clean up after themselves under ONE vent while they left grass in the windowsill where the big tube came in. So they left. I’ve called the office number 4 times since, left 2 messages. One asking for the owner to call me. They will not pick up my call or return the call. Who operates a professional business like this? Although, I feel they might have cleaned the air ducts & vents good, how would I really know. Their customer service sucks!!"

"Great service and great pricing. Very professional, no hidden fees or tricks. they let you know up front what to expect. They said the job would be in and out in 1 hr 45 min, and they were. The team cleaned up as they went, the only way you knew they were here , the air felt cleaner. You can shop around, I doubt you will find a better Ducts cleaning team anywhere in the KC area. If you have a pet, they are very pet friendly."