Kenneth Rice American Family Insurance 8505 Delmar Boulevard, Ladue, MO 63124

"This insurance company has my back ALL THE WAY!! Had a fire in my apartment garage in MAPLEWOOD, MISSOURI on TUESDAY, NOVEMBER 19, 2019 & I called them on SATURDAY. They got to me on MONDAY, NOVEMBER 25 & they got me a PER DIEM CHECK & A HOTEL to stay in!! I AM NOT CHANGING FROM THIS INSURANCE COMPANY!!"

"Played phone tag with claims adjustor Taryn Veasy several times. Called her back, more than she called me, left many messages. She returned calls at the end of the day when she was leaving office. Then sent a letter in the mail stating she had closed her investigation, finding me (not insured by AmFam) at fault. Go figure. Called her and left another message. Had to call into 1-800 number and go through the sales side to find her supervisor's number who ALSO didn't answer her phone. Left a VM. Got a return call saying investigation was closed. I asked how that was possible since I just received a letter stating that if I disagreed or had more to add (like my entire statement!) that might alter the outcome to call. I told her I was in fact calling to try to make a statement. She was adamant that the investigation was closed but that she could get a claims adjustor on the line for me to make a statement. I asked what the point of that would be now that she's adamant that the investigation is closed and won't be reopened. She lied and told me they had sent letters....no letters have been received. VERY UNIMPRESSED with Rachel Manning, incompetent supervisor of incompetent claims adjustor Taryn Veasy.Rachel refused to give me the name and info of her supervisor. I suppose another complaint would not look good on her record. Their insured is a scam artist who hits commercial vehicles and claims he was hit. He had to open his vehicle doors with a makeshift hook. They have chosen to cover their own rear ends (no surprise) and not do an actual investigation. SHAME ON RACHEL MANNING AND TARYN VEASY!!!"