Hy-Vee Floral,

5330 Northwest 64th Street, Kansas City, MO 64151

"Title: A Grateful Review: Going Above and Beyond in a Time of Need I would like to take this opportunity to acknowledge and express my heartfelt gratitude to the amazing florist who went above and beyond to rectify a mistake she made while delivering funeral flowers. I am in awe of her dedication and swift action, which allowed the flowers to arrive just in time for the service. To provide some context, due to an understandable mix-up, the flowers were initially delivered to the wrong funeral home with the same name. However, this incredible florist, without any hesitation, took it upon herself to rectify the situation. She personally drove back to the first funeral home, collected the flowers, and then embarked on a long journey, spanning almost an hour, to reach the correct destination. Thanks to her efforts, the flowers arrived just moments before the start of the funeral service. I cannot emphasize enough how grateful I am for this kind-hearted florist's determination and exceptional customer service. Understanding the significance of the occasion and the emotions involved, she displayed an unwavering commitment to make things right. Her swift actions undoubtedly alleviated the distress caused by the initial mix-up and ensured that the flowers were present to honor our loved one. The fact that this florist managed to overcome the logistical challenges with such professionalism and speed is truly commendable. It is not often you encounter someone who is willing to go to such great lengths to rectify a mistake, especially in such a time-sensitive context. This genuine act of care and dedication left a lasting impression on me and my family. In conclusion, I wholeheartedly extend my deepest thanks to the florist who delivered the funeral flowers to the wrong funeral home but made it right in the end. Her commitment to her craft and customers is exemplary, and her efforts displayed the true essence of empathy and understanding. I highly recommend her services to anyone in need of compassionate and reliable floristry."

"I ordered a floral arrangement for a funeral for a dear friend. I chose the deluxe arrangement and paid over $160. The flowers were delivered on time to the funeral home but when I arrived and saw them, I was actually embarrassed that my name was on the card. They looked almost pitiful and certainly nowhere near what was pictured or expected. Hy-Vee has done a great job for me in the past and they are easy to order from, but I will be forced to explore other options in the future."

"I requested something special for Valentines Day and gave them my price range. They did an amazing job and I couldn't be happier."

"Jennifer at the Hyvee Floral department on 64th St is absolutely amazing! My husband and I looked at multiple florists for our wedding, and settled on Hyvee because of their flexibility, convenience and price, and we were not disappointed! Jennifer and her team made the most beautiful bouquets for me and my matron of honor, as well as all the centerpieces for the reception tables! I gave her some photos of what we I liked, and she did all the rest. I couldn't believe how beautiful they turned out :-)"