Pride Cleaners - Executive Hills

"Pride Cleaners is a very reliable and trustworthy cleaner. I use them for my shirts and slacks. I am very satisfied with their laundering of my clothes. Their service is always timely and personal as the associate always calls me by name."

"Brought in two items, a down comforter and a down Patagonia vest. When I picked them up, both items were tagged with "Damaged when received" which was absolutely not true. The comforter was soiled along the bottom edge, indicating that it had been dragged on a dirty floor before wrapping. My Patagonia vest was completely ruined, the down inside was flat and clumpy, all the puffiness was gone. Paid over $60 to have one item poorly cleaned and another item ruined."

"We love Pride Cleaners. We’ve had alterations completed in record time right along with our dry cleaning. And, they are always friendly!"

"We have been loyal customers here. I recently brought a pair of green throw pillow covers for in for dry cleaning. When I picked them up, they were faded and light blue — a completely different color. When I brought them back for resolution, I was told they wanted to try to fix them. Later, I was informed they “followed the label care instructions” and to contact the manufacturer. When I contacted the manufacturer, they said there is no way these were dry cleaned properly due to the fading. They had to of been washed. I went back to the dry cleaner and had to ask for a refund for the cleaning. I also requested payment to replace my ruined pillow covers. They declined and only offered a $10 refund. I am now out more than $150. Very dissatisfied, zero accountability and terrible customer service. We will not be back!"

"I will no longer be taking my dry cleaning here. I dropped off three garments. Went to pick up and they said one of them was not processed and would require me to sign a liability waiver before they would agree to process. I declined to sign the waiver because it’s a one of a kind vintage piece and didn’t want to take the risk. They charged me for the other two with no comment so I thought they were fine. Took them home and noticed one of them was completely damaged! The collar had come away from the bodice, the embroidery was undone in several places. That’s when I realized they stopped processing the third garment based on the damage they knew they caused to the other one. They didn’t mention the damage at pick up or offer to not charge me for it! If they had been honest and upfront about the damage I would be less upset but this is not good business practice and I will never use this company again nor recommend them."