Farmers Insurance - Richard Merz 9234 Pflumm Road, Lenexa, KS 66215

"Richard has been very helpful to me during the several years of our association. I’ve had several issues that required his assistance. He is available, communicates well, has wonderful follow up and certainly knows customer service. I highly recommend Richard and Farmers."

"We have been with Farmers for over 40 years and recently had to file a claim due to our neighbor’s tree falling on our property. Richard our agent was fantastic and in the loop the whole process. Randi our claims agent was equally great in getting the the process started and getting us a check extremely fast. I would happily recommend them for personal and compassionate service.."

"I've been with Farmers for about 8 years and couldn't be happier with my experience. I never have any issues... that may sound simple, but never having to worry about my car insurance or anything is a huge relief and time saver. Special HUGE shoutout to Allie Henderson, who has been diligently working with me for years. She ALWAYS answers my calls and fixes any question immediately. It's the best service and experience I could imagine. Keep up the phenomenal work!"

"He helped us with our issue. He was friendly and courteous. We are glad to have him as our agent!"

"Think twice before using this agency. As a customer my rates increased year over year, despite my cars getting older and never having claims. Finally moved all my policies to State Farm, including home. Communicated with Mr Merz to not renew policies and to cancel at term - however home policy was not canceled. Subsequently received a bill for an extra month on home policy. Attempted to contact Mr. Merz multiple times but he ghosted me and wouldn't respond. I just got a letter from a collections company today. Easy to resolve on my end, I have the emails, the new policy, etc., but VERY unprofessional of Mr. Merz's agency. I will be filing a complaint with insurance commission, but also want to warn others."