Hot Box Cookies

"Wish I could give negative stars. One star seems way too generous. The lone staff member working on a Sunday night (12/17/23) was rude and extremely unhelpful. Placed online order order at 9:52pm and received email confirmation stating that my order had been received and should arrive by 10:50pm. After receiving no updates regarding delivery status, I called the store 5 minutes before closing to see what was going on. They acknowledged receiving my order but told me the driver had already gone home for the night and that I wouldn’t be receiving the order. I asked why nobody bothered to notify me and there was no explanation, no apology, and no offer to make things right. Absolutely abhorrent customer service. If I ran my business like they run theirs, I’d be out of business. Buyer beware."

"The worst customer service ever!!! We Ordered delivery and the Order was confirmed. We waited over an hour and finally called to see what was going on, at which point they told us they don’t have any drivers and no plans to fill the order. We could pick it up they said but need to be here in 2 minutes. What?! Oh, and we have to call back tomorrow to request a refund. No apologies. Acted like it was our fault. A huge waste of time and very rude personnel. How about Don’t accept the order if you aren’t going to fill it. Or better yet, call your customers and tell them if you’ve accepted their order but can’t fill it. Customer service is rocket science these days and it’s sad."

"This was my second visit. This time I ordered a cookie cake for my brother's birthday. It was a "special" birthday, so I wanted to upgrade from the usual grocery store cookie cake. I called at 2:30 to order and indicated I would pick it up at 6:30. It had not even been started on when I arrived right at 6:30. I had to wait for it to bake and cool which made me late for 7:00 dinner reservation. It did not say what I requested to be written on it and I could barely see the writing in chocolate icing because it's the same color as the cookie! The pics on the website misled me to think the icing would be a darker brown. It looked a hot mess! And I watched as two other customers got free cookies (one for a burnt cookie cake and another for a down card machine), while I prepaid for a mess of a cookie and a 35 minute late. A good $25 more than a grocery store cookie! As far as how it tasted...my brother did not want to share but I managed to cut the tiniest piece (about a sq. inch) and it was delicious. So there's that. I considered getting one for my own bday but don't want to risk the hassle again."

"My daughter love their products and I was wanting to surprise her with a bday cookie cake. I have seen their products and I was surprise at what I picked up. I’m hoping they would do more training for their staff and I’m sure he was overwhelmed. We got a burnt cookie cake and a sloppy decor."

"Unlike some of the other reviewers every cookie was in available. They were not out of anything. I paid about $17 for a dozen cookies. I took a few pictures so you could see the size of the cookies. The inside was very clean and I was greated with a smile. That is always appreciated."