U-Haul Moving & Storage at Hwy 367 12060 Lusher Road, Spanish Lake, MO 63138

"The most ghetto uhaul place Ive ever rented from. Rented here twice, 1st time the Ghetto manager tried to tell us to unhook the trailer ourselves because she didn't want to have to go get the tool and do the work herself when I kept trying to tell her it wouldn't unhook. She is extremely lazy. 2nd time she fraudulently overcharged me $100 first lying and saying it was damaged when I have pics and videos and then saying it was because I didn't clean the mud off the outside of it. Uhaul needs to be clear that the uhaul needs to be taken through a carwash if they are allowed to keep playing technicalities with the cleaning because I was charged $100 for a cleaning fee when I wasnt even told to sweep it out but I did thinking that was cleaning it. These idiots dont even explain anythingto u at this location, its poorly ran and super ghetto DEFINITELY NEVER RENT AT THIS LOCATION & IF U MUST BE AWARE THEY FRAUDULENTLY TAKE EXTRA MONEY.. NOBODY informed us loyal customers that we need to clean the outsidenof the trailer. Then first lied and claimed that the trailer was damaged when i have pictures and videos of it, then she switched it to it had mud on the outside above the tires. I called and the 800 # the man didn't even know the name of the wheel well, he said I was supposed to wash it before returning it to the station and return it the exact same way I rented it-> I dont see how when I had it during rainy days. They play around with technicalities and thats not cool especially when ive been a loyal customer to uhaul and have never have been told the outside of the vehicle needs to be washed. Its ridiculous. Then he tried to offer a funky 20 credit for a future rental I AM NEVER RENTING FROM UHUAL EVER AGAIN I want my money back they fraudulently charged me and im letting everybody I know know how they switch the rules whenever they feel like it. I have never had to take the uhaul through a carwash before returning it in the past so whats different now. Yes I paid for insurance too."

"This place needs lots of improvement. First off it's hot as hell in there: 75 degrees inside with customers sweating profusely while they wait is unacceptable. Secondly the customer service needs work: the customer should be included with the inspection of the truck and at least a 1/4 tank of gas upon arrival. Then explain to your customers proper use of the vehicle (not everyone may know) vs just saying there's your truck and walking off. Lastly, get fully operational equipment: within 5 minutes of driving off the lot my truck shook/jersey and wouldn't drive pass 40. I had to putt putt back to the building. Then the second truck 1/2 worked as well doing the damn thing. I just dealt with it since I was already set back. Overall Horrible experience!"

"Nice service but I knew I was not going crazy when I saw roaches on 1 of the trucks he gave me ....smhh me and me husband saw bout 20 roaches out of no where just nasty ...better start checking the back of they trucks u will be taking roaches in ur crib..I normally do do no reviews but these business nee to be put on the spot ...wish I would have took pics"

"Most staff nice but short staffed so long wait . Hours 24 online, yet their business hours are different posted on door. After hours you can't get in your bend they have their additional lock on it even if your payments are up to date. During open hours you have to leave your driver's license with them to get their key for their lock on your bend which makes identity theft easy."

"Very helpful! I really didn’t know what I was doing when I rented a truck, this was a last minute thing. The team made the process easy, stress free, and understanding. I would recommend this location for any of your moving needs! Will do business with them again."