Auto-Owners Insurance Independence Claims

"Dealing with this business is an absolute nightmare if you are involved in an accident with of of their customers. My daughter was involved in an accident on January 27th, she wasn't informed until Feb 21st that they were considering her car a total loss, which is my opinion is an absolute joke. Multiple calls, never returned, and her claim rep is never in the office. If you are considering using them for your auto insurance, I would recommend looking elsewhere."

"We were recommended to them by our brokers because they offered the best deal. My wife was involved in an accident in May, 2023, in the first year of our contract with them. I was impressed with their lightning quick response to her, adjustment, and settlement. But then after two weeks or so it was as if all contact dropped off. We can’t get an email or call returned. This is concerning as the other party has been sending their bills and such now and getting testy. Our broker seems puzzled. So even though their initial response was terrific I will not likely renew because their communication has been lousy in follow up. Disappointed."

"I got crunched by someone who has this insurance, and Julie P. provided absolutely outstanding customer service while my repairs were made. This company was fantastic to deal with. So incredibly helpful and will make me think about switching to Auto-Owners in future, if you have incredible employees like Julie P!"

"We will definitely not be renewing. We were in a minor accident and our vehicle was labeled a total loss. Besides the fact that they have been extremely difficult to get a hold of and don't honor their policy/verbal agreements (said they would cover a rental car for 30 days/$900, then only offered one for three weeks, then informed us on a Thursday that they were only covering it until Monday for a total of a week and a half), they had our vehicle towed from the collision center on a Friday afternoon to an unknown location without allowing us to get our personal belongings. This wouldn't be as big of a deal if we had signed our title over to them and they owned the vehicle (still not customer service oriented but at least legal) but we still own the vehicle. I'm sure its hard for any auto insurance agency to get positive reviews but this company is on another level of bad/shady. I would HIGHLY recommend you don't do business with them."