United States Postal Service

"Had a great experience at the Columbia Illinois post office today, man helped us get passport photos and prepare our packet to mail in, awesome professionalism and courtesy."

"I ordered a package from Amazon. It said Columbia, IL USPS delivered my package. Once I checked my mailbox there was NOTHING in there but the large Dropbox key for large packages. I opened the box & it was an Amazon package for another residence. I had no package with my name on it. So I had to leave the key in the key hole so that my neighbor could get their package. The carrier put the key for her package in my mailbox. Thank God people dnt steal where I live. Meanwhile, the mail carrier showed negligence not only for me but my neighbor as well. CRAZY!"

"Update: My experiences lately have been super pleasant! John is my go to for our account priority mailings. Even David has been very pleasant and helpful. I enjoy my weekly runs now at this location. They’re fast, friendly, and efficient. Carol is always nice, knowledgeable, and helpful."

"Very poor service, mail is consistently (2+weekly) delivered to the wrong addresses. I have reached out to the post master multiple times with no change. We constantly get other people's mail. Not even close to us. Don't know what's going on in this office but it's horrible. Mail was great up until I moved to New address in April of 2020. Since then it has been nothing but a headache. They have told me that they have spoken with the mail person that serves our neighborhood but that did nothing."

"The girl working on two different occasions was rude when I asked if I had enough postage on my card. Simple yes or no would have been better than replying “seems to be” in a smart attitude. The girl that waited on my husband this week was rude to him. Not sure if this is the same person. She sure could use some customer service training. Or maybe how to grow a personality class."