UPS Customer Center

"Paid for 2 day shipping what a waist. Could of gotten it the same time with free shipping. Getting tired of missed packages going to the wrong address when I got arrows going to my place and paying for faster shipping and not get it as promised. UPS used to be the only one I liked and could find my place and now there worse!!!!"

"I want to say, as an out-of-towner, i received the best service from this location. I am staying at an AirBnB for the holidays and my package was due to be delivered after i checked out. Jaden at this location went above and beyond to save us from losing the package. He located it after being loaded into a truck for ground delivery, and held for pickup. I can not be more grateful for the service that was given. THANK YOU, JADEN, FOR THE NEW YEAR'S MIRACLE!!!"

"Have repeatedly given them coordinates and my address and they cannot and will not deliver to my address. They will deliver my packages to random towns outside of Mt Vernon. How is it that every other shipping carrier can deliver to my house, as well as actually has customer service, but not UPS? You have to go out of your way to have a service set up so badly. Beyond frustrated"

"Provided authorized release through the app provided gate code through the app. Still get marked not available because my apartment is a gated community. Give the code and have a call box at the gate but never get package on the weekends. If you’re in the downtown loop without a dedicated driver, forget it you’ll never get your package's."

"Horrible awful and useless. They are open 9:30-10:30 and then 3-5. All this because the shipper forgot the unit number. Oh and it was supposed to be here last Friday, then Monday. Then they decided the address was an issue Tuesday. Guy on Tuesday said it was fixed and I'd get it today. No package. Call again and now they say they can't fix the address. But I can go in with id during the 3 hours they are open. Thanks so much for being useless. Never ever will I use ups if I can."