Branson Lakeview Storage

"Patricia was highly patient and professional as my need for storage was due to my life being threatened in a local motel. Needed a storage fast. Answered on weekend. Thanks Patricia for your kind heart."

"Cheryl was awesome! She helped me with payment and I was able to bring my account current. Thank you for all your help and kindness."

"The unit was fine...the price kept going up....then when I move out in November sent them the picture of the empty unit they billed me again in Dec ... had to call them spend 30 min on phone asked to resend picture to another email said they took care of it... then today saw they charged me again Jan 1 2024.... just spent another 30 min told to send picture again to yet another email.... absolutely horrible!!"

"One star only because zero was not an option. Same issues as others. Gate Code did not work, etc. We rented via a phone call originally. Asked if we could get a semi moving semi truck to our unit, was told yes, not a problem. Luckily after we rented we were in town and went to investigate the property. No way a Semi was getting down to the 400 units. Went to look at our units (We rented to (2) 10x20 units ), opened the door and it had other peoples stuff in it. Called the off-site property managers and told them and it was "ohh no big deal we order the cleaning crew to remove it from the unit". We have canceled our contract and are moving on to another complex."

"I would not recommend Branson Lakeview storage to any one!!! I rented a unit moved out of another facility drove 50 miles for the storage I rented. Arrived at the facility and my access code did not work. I tried calling them for about 20 min before I was able to speak to a person. So after telling them what’s going on for about another 30 he gave me an emergency code to get in. We hung and we drove in the gate. Us meaning a moving crew that I hired we 2 trucks and 2 trailers loaded. So once in I found the unit I rented went to the door and there was keypad to open the door. Well I had no code to open the door. I called back and after speaking with the representative for about 45 minutes came to the conclusion that I was not getting there that evening, this was a Thursday, he said someone will call me Friday. Well as of Friday at 3pm no call. I called several times to finally get someone to talk to. They were waiting on the on site manager to check into it and reach out to me. Well nothing, so Monday at 3:15 I called back spoke to a representative and he said the on-site rep will be calling me in about 15 minutes. He did and after going through everything again with him he said let me see what is going on. I said oh are you over there. He said no we don’t have any one at this site I’m in Florida. I said you have to be kidding me right, he said no. Lol wow. So after he looked everything over he says that unit they rented me was not available and they have nothing that size. So after paying the movers, my time, lost time & fuel oh and losing my other unit that I moved out of because this would be more convenient. I was out right at $1000. They did end up refunding the money for rent but everything else was a loss. So I hope this place goes under BERY POOR MANAGEMENT, SERVICE, location and pretty sure cameras don’t work they never knew I was there. Thank you for not renting from these people. Also reporting to the BBB"