United States Postal Service 1404 Southwest Market Street, Lee's Summit, MO 64081

"The absolute worst customer service I’ve ever seen. I came in due to the post office on line telling me they would not forward my address cause they wanted more proof and I need to go to the post office. Come in to this Lee summit post office and this lady is literally the most disrespectful person I have ever talked to in my life and I am in customer service. No wonder this place is 1.5 stars. She tells me she can’t look anything up if I don’t have a barcode she can’t help me how pointless it is to do another change of address it will not work 0 help 0 customer service 0 humanizing skills. Don’t come here go else where. This place would have 0 stars if that was an option."

"I went to this location two days a row and spoke to a supervisor named Holly. I had a package expected to be delivered on 2/15, and I attempted to file a claim online after it was over a week late and had not moved from the local transfer facility. For some reason, the website or app is having issues, and it says that I must wait until after 2/15 to be able to file a missing/late claim, but the option is greyed out even though I was a week past the 15th. So, I went to the post office on 2/21. On day 1, Holly said she would reach out to the local facility that has held packages for 13 days and has had no activity and let me know what she finds out. She takes my contact information, and I don't hear back from her with any update, good/bad, so that I will return the next day. She did not speak to anyone or call back as she had promised. She told me I had to wait 30 days of "no activity" to file a claim and that there was nothing she could do other than let me know if the tracking number updates again…. I asked why it said I could file a dispute/claim, and she told me she was unsure and told me to return in a month. I called the generic USPS phone number, claimed my own with a 20-minute call, and was able to file a missing item/claim. I find it hard to believe the phone number can file a claim faster than the local branch supervisor. What is the point of a supervisor not being willing to help and giving wrong information? On both days, there was no line, nobody was waiting behind me, and there was no visible competing priority outside of a paying customer needing help. I am very irritated at the lack of customer service from this location. I highly encourage driving the extra distance to the Pleasant Hill office if you need more service than buying stamps or dropping off a package! The staff at the desks that were not the supervisor was very friendly and helpful. I hope one day they can get promoted and Holly will no longer take customer escalations."

"These USPS employees are very rude, angry, quarrelsome, constantly angry, and have an attitude like they are beating people while talking. They lost my package 3 times too and it was never found. Shame on them.! I sell plants, once they took the plant out of the box and threw it away, only sending the empty box.! Because we had an argument before when getting the children's passports done. That's why she took the plant away and sent the empathy box. Isn't there anyone who cares about them? This is too much.! Why do they work like this? Other USPS employees are not like this and I have never lost any packages there!"

"Krystal was very helpful in getting passports for my family of 4! She was very knowledgeable and friendly and able to get our applications, payment, and photos completed efficiently. I think the biggest thing for anyone getting a passport, is making sure you are bringing all required documents to ensure a smooth process (similar to the DMV)."

"Drivers like to be on their phone while driving to deliver mail. Had a lady almost rear end me twice because she was taking selfies while her delivery van was in motion. Truck number 0324877"