Moving Made Simple 934 East 23rd Street South, Independence, MO 64055

"Booked a move with Marie the owner this past Friday for a Monday between 4-5 pm move, no one ever showed up! I had to blow her phone up to get her to answer, she kept texting me I will call later. She then blamed the crew leader Huey and sent me his number and when I spoke with him he had no clue he was suppose to move me. They finally text me at 8 pm at that point it was getting dark and storming to say they could still get someone out. By that time I booked Uhaul with two helpers for half the price they were charging and they showed up on time today! This company is unreliable unprofessional and I don’t recommend anyone uses them. I will be reviewing on every possible review site so no one has to experience the stress these people put me through."

"I would give them a negative rating if I could. Nothing but excuse after excuse! They have put us in a terrible bind. My Uhaul is now due for return (6 hour rental for a 2 hour move) and they STILL haven’t shown their face. Maria is no longer answering the phone either. If you use these “professionals” you need to have your head examined! Honestly, I’m a very patient person...in this instance, they have cost me $ and most importantly time! If they are still doing moves after 1/21/2018, you are the idiot. They should not call themselves a moving company. Change your name to “Lies and Excuses Made Simple” I stand firmly on the facts"

"The most horrible moving experience I have ever had. I would not recommend this company at all. First, they arrived almost four hours after our scheduled time. After they got there, they didn't have things they were to supply like the wrap to go around the furniture or bubble wrap...both of which I provided (and they took whatever I had left with them). They were only there about an hour when they stated we need to go get something at U-haul or Lowes and left. In the interim, they call and want to add some additional people to their 2-person crew. I agree thinking they would be done quickly...not...they were even slower with more people. I truly felt like they were taking advantage of my situation, meaning no male figure was present. Then they damaged almost new furniture and the owner (Casey) thought a "quick" fix should be adequate. To add insult to injury, come to find they had also damaged my home and didn't say anything about it. I immediately called them and sent pictures and did not hear from them as promised until I wrote a review of them. They are extremely unprofessional. The co-owner (?)/administrative person (Maria) so much as told me that I was lying about the damage that was caused at my home. Please do not use them if you care about your belongings and being treated with great customer service."

"Period!!!! Do not use these people. The first time I used them they turned up two hours late. Second time I spoke with Casey and booked a move with him. Called on the Wednesday spoke with Maria to make a slight time change. On the move date we waited 20 minutes - no show. Called they said they were finishing up another job. Hour later now they say they never booked us and were working on another job. They would call at noon You guessed it no call. Found another moving company. Called and told them we are using someone else and they would be reported to Uhaul to be removed as a recommended mover. Then that sent a message said they would send 4 people and do our move for free. So....do not use these people."

"Moving Made Simple is not even worth calling a business. I read several reviews of them and other moving companies, and the common review is that they did not show up on time. This is somewhat understandable based on the jobs that may be booked before you. However, I had to call Casey and Maria 15 minutes after they were supposed to show up, leave voicemail's, then wait for them to call me back and inform me that the job they were at was taking longer than expected. "It is going to be another 2-3 hours before we can make it to your house, I've been calling other teams but they are all working already." 2-3 hours is a bit ridiculous since I was scheduled at 2 pm to give them "more than enough time to show up." It is also nice to know you were calling "other teams" but could not call your client to notify them of the situation. You then ask if I still need your assistance... As if I planned for this to happen and scheduled another moving company to assist me. I told you to call me as soon as you are done with your current job so I could plan my moving day again. It is now 8:45 pm and I have yet heard from either of you, or one of your "other teams." Maybe a simple phone call when you were done at your current job to notify me that you were not going to make it to my job today and apologize would be appropriate, but you didn't. U-Haul should be ashamed they have you listed as a recommended business to hire as movers."