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Arlington Apartments
11907 Charter House Lane, St. Louis, Missouri, United States
About the Arlington Apartments
Arlington Apartments is a premier real estate agency located at 11907 Charter House Lane in St. Louis, Missouri. Our luxurious apartments offer modern amenities, spacious layouts, and a convenient location in the heart of the city. With a variety of floor plans to choose from, residents can enjoy comfortable living in a vibrant community. Our dedicated team is committed to providing excellent customer service and ensuring a smooth rental process for all our clients. Experience upscale living at Arlington Apartments in St. Louis.
Photos of Arlington Apartments
11907 Charter House Ln, St. Louis, MO 63146, United States
Opening hours of Arlington Apartments
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of Arlington Apartments
"This is one of the worst properties I have ever worked for. I worked here for less than few months and that was all I could put up with. Had to jump through hoops to get the things needed to assist the residents. For instance there was a fire and burned half a building now the other half of the building (4 units) I informed them that the residents in them 4 units got water from the burned . It was getting close to winter and I informed them that the water lines were going to freeze when it gets cold (several weeks before freezing temperatures due) they would not give me approval to do anything finally got approval 2 days before freezing temperatures so I had to work as hard as I could to get ready for the freezing temperatures so the pipes would not burst and the 4 good units would not be without water. It was that way with just about all issues. Very unprofessional office staff.One of the office people was very rude to a resident on the phone when trying to get an issue taken care of and the office manager thought it was funny. The other maintenance staff is very inexperienced and don’t put any effort in the work I work never work or live for this company,they charge way too much for the apartments and they are not worth the money they charge I got charged for power on my regular rent then got a second charge for the same thing that was on my rent charge ( trash water ect). Typical answer with automated response"
"Sound within sharing walls the sound is minimal and the landscaping is well maintained. Although the community is older, when an appliance malfunctions, maintenance comes within a reasonable amount of time to address the issue. The leasing agents are friendly and are quick to respond to questions posed in the apartment portal. Residents are friendly and courteous. All in all, I’m happy with my experience and decision to move into the townhome."
"My boyfriend and I came in yesterday because we were interested in possibly moving into the Arlington. When we walked into the leasing office the young lady asked us how many bedrooms we were interested in and we said two. She proceeded to tell us that currently there is no two bedrooms to view and will be soon which is understandable but she made us feel rushed. All she did was asked for a email and told us she will send us some information then pretty much told us to have a nice day. We was only there for about 5 mins. For example we went to another apartment complex and although the lady said they didn’t currently have any two bedrooms to view until next week she at least showed us a one bedroom so we can have a idea and even showed us the pool, fitness room and went over all the amenities that came with the apartment. This lady did not do any of that and in fact did not make us feel welcomed at all. Having good customer service skills means a lot so that pretty much did it for us and we both were no longer interested."
"Reasons Why I Hate This Apartment Complex 1. The potholes will destroy your car. They fixed them once and they didn’t even get fixed that well and now there are giant craters in the street 2. It’s like a car junk yard. People just leave their broken cars in the parking lot and they never get towed 3. They only clean the foyers once a month (usually 0 times a month) and they don’t clean it well. There has been a weird substance on the wall since we moved in in August 4. There is no noise cancellation in the apartments. I can hear our neighbors walking around and we live on the second floor. Also the door into the building slamming 5. Maintenance sucks. They take forever to fix things and will leave a mess every time they come to fix something 6. Maintenance will come into your apartment while you are away at work but won’t leave a note but will leave your lights on all day 7. There are random fees tacked onto your rent that don’t make sense 8. Valet trash sucks. People leave their trash out all weekend and the building stinks. The trash people will also only take what they want to take 9. They don’t actually recycle. They also will leave notes on your trash and leave it on your door if the box you want them to “recycle” is too small for their liking 10. They gave us new floors but didn’t clean the new floors. I had to mop 27 times (not an exaggeration. I counted) 11. There was also a weird substance on our bathroom walls 12. They painted over hair instead of cleaning it 13. The bedrooms are hot all year round while the living room feels like a freezer 14. Never enough front row parking so people park in the handicap spot 15. Our ceiling fan nearly fell out of the ceiling. We didn’t even touch it. 16. Dishwasher doesn’t work. It seemed like the dishes came out dirtier than when you put them in 17. Neighbors blasted “Black and Yellow” at midnight after banging so hard on his door that we thought the swat team was showing up 18. We have baby birds living in the dryer vent by our window and they never shut up. Management won’t do anything about them 19. Black sludge came out of my sink once while the washing machine was running. Maintenance left the black sludge splattered all over the walls. 20. The playground was behind our building and the trash can has been full the entire time we have lived here. Never once been emptied and the trash just flies around. Kids are just playing in trash. 21. You can’t watch tv while the AC is running because the AC is soooooo loud you can’t hear the tv 22. Literal animals were living in the walls and they told us it wasn’t an emergency and there was nothing we could do. 23. The pool was barely open this summer. When it was open it was filled with bugs and was freezing cold 24. They told us it would take 30 days for us to get our security deposit check but it actually took 45."
"I have been living here for about 3 years now. First year was ok obviously some minor issues which is expected. Then the next year we have a problem with our dishwasher leaking down to the basement wall to the living room where the entire wall is infested in mold and cracks and is a hazardous health problem yet they still won’t fix it. I have an upstairs bathroom that the tubs paint is coming up and is causing mold to seep in yet we’re responsible to pay for somewhere else to live when it’s going to take 3 days to fix and can’t stay inside the home. Someone’s car flew over our parking garage and knocked over the entire brick wall and still has yet to be fixed (happened before covid). They changed monthly rent without a warning. Just very all around a terrible place to live in and I dont recommend it on anyone that is looking for a place. Very sad they charge so much yet can’t get a thing right. Other than landscaping. Boy do the care about that!"
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