Arvest Bank

"I came in to this branch closest to my home to deposit a check and ask a question, the woman working named Emily Rojo made my day with such professionalism and caring even. She’s the kind who’s a GEM to any business, a keeper."

"It's pretty slow in the drive-through lanes inside is worse unless you are lucky and no one is in line"

"Counted money 6-7 times. Teller called after close to tell me her drawer was short so she just decided to take money out of my account. I suppose she doesn't do the one thing tellers are hired to do.... count money. Since she failed to inform me during business hours, I now have to wait 2 days to file a complaint and police report. Then wait 2-4 weeks to get the money back. It was physically impossible that it was miss counted. And the amount she quoted was missing was also physically impossible as I didn't give them that denomination of bills."

"Arvest has fantastic service, locations everywhere, is 21st-century ready (i.e. has an app, online check cashing, and multiple internet functions), and even gives out popcorn to customers on Fridays! I have yet to see a bank even come close to the service I have enjoyed at Arvest!"

"Arvest is a good bank. We have several accounts and our mortgage has been through Arvest twice. They have very helpful employees that are good at their job. However, their system of reaching a specific bank and a specific employee is really bad. You are sent to a central answering location and have to wait a long time. I would suggest you get a receptionist at each bank and allow the bank to handle their own calls. It is a personal touch that relates to the hometown feel. It is extremely anoying and time consuming. Please change it!"